E-Branch Relationship Manager

Description

The E-Branch Relationship Manager will be responsible for managing customer relationships through digital channels, ensuring customer satisfaction and engagement with our banking services.

Responsibilities

• Manage and enhance customer relationships through digital channels.
• Provide support and solutions to customer inquiries via email, chat, and social media.
• Analyze customer data to identify trends and improve service delivery.
• Collaborate with marketing and product teams to enhance the online banking experience.
• Conduct virtual meetings and webinars to educate customers about digital banking services.
• Develop and implement strategies to increase customer engagement and satisfaction.

Skills and Qualifications

• 1-2 years of experience in customer service or relationship management, preferably in the banking sector.
• Strong understanding of digital banking products and services.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and digital communication tools.
• Analytical skills to interpret customer data and feedback.
• Ability to work independently as well as in a team environment.
• Customer-oriented mindset with a focus on delivering exceptional service.

For more details contact:

HR Nidhi +91 8690900776

[Confidential Information]