Dynamics CRM Customer Service Consultant

Key Responsibilities

Configure and support Microsoft Dynamics 365 Customer Service module implementations.

Design and implement case management, queues, SLAs, entitlements, and knowledge base solutions.

Customize applications using workflows, business rules, and Power Automate.

Manage security roles, permissions, and access controls within Dynamics 365.

Support integrations with external systems and ensure alignment with enterprise data models.

Work directly with business stakeholders to gather requirements and translate them into system configurations.

Participate in RFP-driven engagements, solution design, and proposal support activities.

Ensure solutions follow best practices, scalability, and maintainability standards.

Provide support for testing, deployment, and post-implementation activities.