Dy manager IT

Company Description Satya MicroCapital Limited is a Delhi-based non-banking financial company (NBFC) that serves low-income entrepreneurs in both rural and urban areas. Guided by a mission to catalyze socioeconomic upliftment for five million households by 2025, Satya has grown rapidly since its inception in October 2016, achieving significant scale in a short period. The organization leverages cutting-edge technology, including paperless processes, cashless disbursements, geo-tagging, e-KYC, and e-learning platforms, to enhance efficiency and customer experience. Satya emphasizes strong governance, risk management, and client-centric service, while also striving to be an excellent workplace for its employees. The company is promoted by experienced microfinance professionals and supported by investors focused on sustainable and scalable organizations.
Role Description The Dy Manager IT will oversee day-to-day IT operations, ensuring reliable and secure systems that support Satya's business processes. This full-time, on-site role is based in Patna and includes managing IT infrastructure, coordinating with vendors, and monitoring network, hardware, and software performance. The position involves providing technical support to branches and staff, diagnosing and resolving issues, and implementing troubleshooting procedures. The Dy Manager IT will contribute to technology-driven initiatives such as digital platforms and paperless workflows, while ensuring data security, compliance, and adherence to organizational policies. The role also includes guiding and coordinating IT team members, supporting training efforts, and preparing regular reports on IT performance and incidents.
Qualifications

• Candidates should possess strong Information Technology skills, including understanding of IT infrastructure, networks, hardware, and software.
• Candidates should possess hands-on Technical Support and Troubleshooting skills for resolving user issues and maintaining system uptime.
• Candidates should possess Team Leadership and Team Management skills to coordinate IT staff and collaborate with cross-functional teams.
• Relevant academic qualification such as a bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience in managing IT operations in financial services or NBFC/MFI environments is an advantage.
• Knowledge of data security, backup procedures, and compliance standards applicable to financial institutions.
• Strong communication, documentation, and stakeholder management skills, with the ability to work under time-sensitive conditions.