Duty Manager

Company Description Hyatt Hotels Corporation is a global hospitality company known for delivering high-quality guest experiences and fostering a culture of care for guests, colleagues, and communities. The organization focuses on creating welcoming environments in its properties, with strong standards for service, safety, and professionalism. In partnership with investors, Hyatt supports the development and growth of food and beverage business opportunities in dynamic markets such as Jeddah. Team members benefit from structured training, opportunities for advancement, and the chance to contribute to meaningful guest experiences.

Role Description The Duty Manager is a full-time, on-site role based at a Hyatt property in Haridwar. This position oversees daily hotel operations during assigned shifts, ensuring smooth coordination between front office, housekeeping, food and beverage, and other departments. The Duty Manager responds to guest inquiries and issues, manages escalations, and ensures consistent service standards. Responsibilities include supervising shift staff, monitoring occupancy and revenue opportunities, coordinating with security and maintenance for a safe environment, and maintaining accurate shift reports and handovers. The role also involves supporting special events, assisting with guest check-in and check-out during busy periods, and upholding brand standards in all guest-facing areas.

Qualifications

• Proven experience in hotel operations or front office supervision, preferably in an international or branded hotel environment.
• Strong guest service skills, with the ability to handle complaints, resolve issues calmly, and create positive guest experiences.
• Leadership and team coordination abilities, including shift supervision, task delegation, and staff coaching.
• Solid organizational and problem-solving skills, with attention to detail and the capacity to make sound decisions under pressure.
• Effective communication skills in English; additional local language skills are an advantage.
• Familiarity with hotel property management systems (PMS), reservations, and standard front office procedures.
• Understanding of basic hotel financials, such as room revenue, upselling, and occupancy management, is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred; equivalent work experience will be considered.
• Commitment to maintaining a safe, inclusive, and respectful workplace for colleagues and guests.