Driver-On-Demand Operations Supervisor

Company Description:

UnoTasker is a forward-thinking startup transforming the Personal & Home care services industry by connecting customers with a wide range of trusted service providers. Through our innovative platform, individuals can easily access professional drivers, skilled handymen, salon experts, cooks, cleaners, and more.

About the Role:

This role is all about building and running Uno Tasker's Driver Service in Jaipur. You'll be responsible for sourcing, onboarding, training, and managing on-demand drivers while ensuring smooth daily operations. You're the bridge between the drivers and the company—keeping quality high and operations fast.

Key Responsibilities:

Driver Sourcing & Onboarding

* Source reliable drivers through field recruitment, agencies, references, societies, and local networks.

* Conduct document verification (DL, Aadhaar, background check, etc.).

* Onboard drivers onto the Uno Tasker partner app and explain usage clearly.

* Train drivers on customer etiquette, app usage, pricing, and safety standards.

Daily Operations Management

* Monitor bookings, driver availability, and service fulfillment in real time.

* Co-ordinate with drivers to ensure timely assignment and completion of rides.

* Handle escalations from drivers and customers; resolve issues promptly.

* Track driver performance, ratings, and compliance with company policies.

Driver Relationship & Performance

* Build strong relationships with drivers to improve retention.

* Motivate and mentor drivers to maintain service quality and professionalism.

* Conduct periodic check-ins, feedback sessions, and retraining when necessary.

Requirements

* 2–4 years of experience in on-ground operations (preferred: driver/ logistics).

* Strong field network in Hyderabad is a major advantage.

* Good communication skills in Hindi, Telugu, and basic English.

* Comfortable working on mobile apps, dashboards, and WhatsApp-based coordination.

* Must be energetic, dependable, and willing to be on the ground daily.