Dotnet Developer

Software Engineer – Production Support

Experience: 2–4 Years

ViaPlus is looking for a Software Engineer – Production Support to work in a .NET environment. In this role, you will play a key part in supporting and developing software applications using the .NET framework and related technologies. You will collaborate with cross-functional teams to deliver high-quality solutions that align with the organization's software development goals.

We encourage women professionals with relevant .NET Production Support and Tolling / FASTag / ETC domain experience to apply.

Responsibilities

• Develop and maintain software applications using .NET, C#, and other relevant technologies.
• Write clean, well-structured, and efficient code while adhering to coding standards and best practices.
• Design and implement RESTful APIs to facilitate communication between different components or systems.
• Scope customer issues by collecting relevant facts and investigate problems through research and collaboration with other teams.
• Consult and collaborate with immediate peers, colleagues across locations, management, and engineering teams to resolve service issues.
• Act internally as a customer advocate and ensure timely resolution of customer issues.
• Empower customers to find information, self-solve issues, and better understand Microsoft products, services, and support.
• Document technical work, troubleshooting activities, and research to help colleagues and improve the support experience.
• Maintain a proactive approach to customer satisfaction, identify concerns, and manage customer expectations.
• Take ownership of technically complex, mission-critical, or high-priority customer issues until complete resolution.
• Use trace analysis, source code, logs, and debugging tools to analyze problems and develop appropriate solutions; may involve writing code.
• Acquire and coordinate resources from other teams as required to resolve customer issues.
• Work with databases such as SQL Server to design schemas, write queries, and optimize database interactions.
• Write unit tests to ensure reliability and correctness of code using testing frameworks such as NUnit or xUnit.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Debug, troubleshoot, and resolve application issues while optimizing system performance.
• Work with clients to gather requirements, provide technical guidance, and resolve technical issues.

Required Skills

• Minimum 2+ years of hands-on experience in software development using .NET and C#.
• Solid understanding of Object-Oriented Programming (OOP) concepts and design patterns.
• Experience with front-end technologies such as HTML5, CSS3, JavaScript, and front-end frameworks such as Angular is a plus.
• Familiarity with database design, SQL, and ORM frameworks such as Entity Framework.
• Good knowledge of web services, APIs, and RESTful architecture.
• Experience with version control systems, especially Git.
• Strong problem-solving skills with the ability to troubleshoot and debug complex software issues.
• Good understanding of SDLC and Agile methodologies.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Continuous learning mindset to keep up with the latest trends and technologies in the .NET ecosystem.

Preferred Domain Experience

• Tolling Domain
• FASTag / Electronic Toll Collection (ETC)
• Electronic Toll Collection Systems
• Toll Plaza / Lane Systems
• Toll Transaction Processing
• FASTag Transaction Lifecycle
• Tolling Applications & Production Support
• Tolling / Mobility Solutions
• Experience supporting mission-critical tolling applications is an added advantage

Qualifications

Any Graduate with B.E / B.Tech, MCA, or equivalent degree with 2+ years of relevant work experience.

Preferred: Women professionals with hands-on experience in .NET/C# Production Support and Tolling, FASTag, ETC, or Electronic Toll Collection domains.