Domestic Voice Process- Freshers Welcome

Tech Mahindra Limited

Navi Mumbai, Mumbai City, Mumbai

Fresher

1 - 2.5 LPA

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Posted 7 hours ago
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Job Description

Description

This role is an exciting opportunity for freshers and entry-level candidates to start their career in the domestic voice process industry. The selected candidates will be responsible for interacting with customers over the phone, providing them with the necessary support and information regarding our services.

Responsibilities

Handle inbound and outbound calls to customers.
Provide accurate information regarding products and services.
Resolve customer queries and complaints in a timely manner.
Maintain customer records and update information as necessary.
Collaborate with team members to achieve service targets.
Follow communication scripts and guidelines effectively.

Skills and Qualifications

Good verbal communication skills in English and Hindi.
Strong listening skills and the ability to empathize with customers.
Basic computer skills and familiarity with MS Office.
Ability to work in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Positive attitude and willingness to learn.

Interested candidates can apply on [Confidential Information]/ call me on 8689948557 Priyanka HR

Spotlight

Cafeteria, Maternity leaves, Paternity leaves, Rewards & recognition, Performance bonus

Education

Master OF Business Administration (M.B.A), PGDM, PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Doctor of Business Administration (DBA), Post Graduate Programme in Management for Executives (PGPX)

More Info

Job Type:

Permanent Job

Industry:

BPO, Customer Service, Call Center

Role:

Fresher, Graduate Trainee /Management Trainee, Other Telecom /ISP

Function:

Telecom/ISP

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 145700643

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