Domestic BPO In Voice

Key Responsibilities:

• Answer incoming calls from customers regarding product/service inquiries, complaints, or support requests.
• Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
• Maintain a polite, professional, and positive tone throughout the interaction.
• Log and update call details accurately in the CRM or ticketing system.
• Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
• Follow company scripts, processes, and policies while handling calls.
• Ensure first-call resolution (FCR) to enhance customer experience.
• Handle high call volumes efficiently and remain calm under pressure.

Eligibility Criteria:

• Education: Minimum 12th Pass (HSC); graduates preferred.
• Experience: 02 years of experience in customer service or call center voice process (Freshers are welcome).
• Languages: Proficiency in Hindi and English (regional language proficiency is a plus).
• Communication: Good verbal communication skills and active listening.
• Computer Skills: Basic knowledge of MS Office and typing skills.
• Shift Flexibility: Willing to work in rotational shifts, including weekends and holidays.

Preferred Skills:

• Previous experience in BPO or customer service industry.
• Ability to handle irate or difficult customers calmly and professionally.
• Fast learner with adaptability to process changes and feedback.
• Team player with a customer-first attitude.