Job Description: Consultant Retail & Digital Transformation
Role Summary
We are looking for a
Consultant Retail & Digital Transformation to support strategic advisory engagements focused on
store technology modernization, omnichannel transformation, and enterprise digital transformation.
This role requires someone who has worked on
retail store technology transformation projects and/or large-scale digital transformation programs, with the ability to work across business and technology stakeholders and create high-quality strategy, technical, and executive-level deliverables.
The individual will work closely with leadership, client stakeholders, architects, and product teams to drive assessments, structure recommendations, and develop transformation roadmaps.
Key Responsibilities
- Advisory & Transformation Assessments
- Conduct assessments across:
- Store technology ecosystems
- Omnichannel customer journeys
- POS and checkout modernization
- Fulfillment and branch/store operations
- Enterprise digital capabilities
- Identify operational, process, and technology gaps
- Translate findings into actionable transformation recommendations
- Strategic Documentation & Presentations
Develop Structured Client-facing Deliverables Including:
- Executive presentations
- Strategy documents
- Transformation roadmaps
- Assessment reports
- Technical recommendation documents
Ability to convert complex analysis into clear executive narratives is critical.
- Cross-Functional Collaboration
Work Closely With:
- Business stakeholders
- Store operations teams
- Product managers
- Enterprise architects
- Engineering teams
- Client leadership
Facilitate workshops, gather insights, and align stakeholders around recommendations.
- Transformation Roadmap Development
- Prioritize initiatives based on business impact and feasibility
- Define phased modernization plans
- Support business case and ROI articulation
- Technical-to-Business Translation
Translate technical findings into business implications.
Example:
Convert system constraints, integration issues, or architecture limitations into measurable business impact across:
- Time-to-Serve
- Cost-to-Serve
- Customer experience
- Operational efficiency
Required Experience
610 years of experience
Must have worked on one or more of the following:
Retail Store Technology Transformation
Examples:
- POS modernization
- Store systems transformation
- Assisted selling / branch digitization
- Checkout modernization
- Order fulfillment transformation
Digital Transformation Programs
Examples:
- Omnichannel transformation
- Enterprise platform modernization
- Commerce transformation
- Customer experience transformation
- Product operating model transformation
Preferred Exposure To Retail, Distribution, Or Omnichannel Commerce Environments.
Key Competencies
Retail Transformation Expertise
Strong Understanding Of:
- Store technology ecosystems
- Retail operations
- Omnichannel customer journeys
- Fulfillment workflows
Structured Problem Solving
Ability To:
- Break down ambiguous problems
- Analyze complex business/technology challenges
- Develop practical recommendations
Executive Communication
Strong Ability To Create:
- Leadership-ready presentations
- Strategy documents
- Clear recommendation narratives
Technology Understanding
Working Knowledge Of:
- Enterprise integrations
- APIs
- Commerce platforms
- POS systems
- ERP / CRM ecosystems
(Hands-on development not required)
Stakeholder Management
Ability To Engage Effectively With:
- Senior business leaders
- Technical architects
- Operations stakeholders
Preferred Background
Candidates from:
- Retail / commerce consulting
- Digital transformation consulting
- Store technology advisory
- Enterprise transformation programs
ERP Integration Support, CRM 2015
