Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Opportunity
Reporting to the TSS (Technical Success Services) Practice Manager, the
Sr. Cloud Applications Consultant is part of the technical managed services team, responsible for end-to-end technical delivery, including administration and management of the OpenText Documentum product suite for global customers.
We are seeking a technically resourceful professional with the ability to deliver exceptional customer experience in a challenging and rewarding environment.
You will join a growing team providing world-class operational support, including hands-on troubleshooting and administration for enterprise customers, while collaborating with cross-functional teams to ensure service level commitments and customer satisfaction are consistently achieved.
What It Takes
- Strong hands-on experience in administering and managing the OpenText Documentum platform
- Experience with core Documentum components: D2, Content Server, xPlore, CTS, D2-REST, DFS, DFC, BOF, DQL, and Documentum Administrator
- Good-to-have:
- Documentum Life Sciences modules Q&M and R&D
- InfoArchive and/or Core for Capital Projects
- Experience managing Documentum in cloud environments (AWS, Azure, or GCP), including containerized deployments
- Familiarity with Docker, Kubernetes, and Helm
- Experience supporting incident, problem, change, and release management within an ITIL-based service delivery model
- Understanding of object-oriented programming, web services, LDAP, and RDBMS concepts
- Working knowledge of Unix and Windows operating systems
- Strong analytical, troubleshooting, and collaboration skills in fast-paced, globally distributed environments
- Relevant experience: 58 years
You Are Great At
- Representing OpenText professionally in all interactions with customers, partners, and internal stakeholders
- Demonstrating strong customer focus, empathy, and clear written and verbal communication
- Responding to and solving customer technical requests, showing an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
- Operating, administering, and maintaining production Documentum applications in accordance with defined policies and procedures
- Monitoring applications, infrastructure, and services; troubleshooting alerts to ensure service level agreement (SLA) compliance
- Managing incidents, problems, changes, and releases within an ITIL-aligned service delivery model
- Collaborating with Product Support, Cloud Operations, Network, and cross-functional teams to resolve complex technical issues
- Maintaining accurate operational documentation, status reporting, and stakeholder communication
- Providing knowledge sharing, guidance, and mentoring to team members and customers as required
- Escalating risks, issues, and deviations in a timely manner and supporting continuous operational improvement
Education & Certifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field (required).
- Preferred certifications:
- Documentum certification
- ITIL (Foundation or higher)
- Any Cloud certification (AWS, Azure, or GCP)
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [Confidential Information]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
