Document & Business Solutions Cash Operations Support - Analyst

Join JPMorganChase's Document & Business Solutions team in Pune, where you'll play a key role in enabling smooth, accurate, and well-controlled cash operations support in a fast-paced banking environment.

Job Summary

As an Operations Specialist in the Cash Operations Support team, you will be responsible for the accurate intake, verification, digitization, tracking, and secure handoff/dispatch of client instruments and service request documents received at the Pune branch. The role requires strong attention to detail, disciplined record maintenance, adherence to maker-checker controls, and effective coordination with centralized operations teams in Mumbai and external partners to meet service level requirements.

Job Responsibilities

• Receive and acknowledge client instruments and operational requestssubmitted at the branch, performing basic completeness checks and recording receipt as per process.
• Perform preliminary due diligence and verificationon received items using approved equipment and standard operating procedures, escalating discrepancies as required.
• Process and maintain accurate operational recordsin defined logs/registers (e.g., inward/outward movement, custody transfers, dispatch/return status), ensuring audit-ready documentation.
• Coordinate handover and custody transfer to external partners (e.g., partner bank, courier), ensuring maker-checker controls are completed prior to release.
• Support branch execution of centrally initiated activities(e.g., printing/processing actions triggered by a centralized operations team), ensuring readiness, secure handling, and timely completion.
• Manage secure custody of sensitive stationery/instruments and controlled areas(e.g., vault/stationery), following access controls (including dual control/two-key holder arrangements where applicable).
• Scan, index, and share required documents and imageswith centralized processing teams, ensuring quality and timeliness for downstream validation and processing.
• Dispatch physical documents/instructions to the designated processing huband track end-to-end delivery/closure, following approved dispatch channels and protocols.
• Handle client follow-ups and internal coordinationby tracking pending items, providing status updates, and escalating aged/at-risk requests to appropriate stakeholders.
• Adhere to governance, controls, and compliance requirementsincluding segregation of duties (maker-checker), turnaround time discipline, and participation in training/process updates.
• Support with other team's banking related tasks as and when required
• Experience or strong familiarity with branch operations and cash operations handling (cheques/DDs) and/or document digitization workflows.
• Ability to organize, scan, and index documents with precision (accuracy, clarity, completeness).
• Strong controls mindset (maker-checker / segregation of duties), confidentiality, and record-keeping discipline (registers/logs).
• Effective time management and ability to manage high volumes while meeting cut-offs/SLAs.
• Strong communication skills for coordination with centralized operations teams and partner banks/vendors.
• Ability to interact professionally with clients at the branch counter, provide clear status updates/next steps, manage expectations, and handle client queries/escalations with discretion and service orientation.
• Basic computer skills (office tools, scanning systems/workstations) and ability to troubleshoot/raise tech issues promptly.
• Adherence to established procedures, guidelines, and confidentiality standards
• Prior experience in banking operations (cash operations/branch ops/service operations).
• Experience working with scanning equipment and document management/indexing standards.
• Experience maintaining MIS and detailed inward/outward movement registers.
• Previous experience of handling a team.

Required Qualifications, Capabilities, and Skills

• Experience or strong familiarity with branch operations and cash operations handling (cheques/DDs) and/or document digitization workflows.
• Ability to organize, scan, and index documents with precision (accuracy, clarity, completeness).
• Strong controls mindset (maker-checker / segregation of duties), confidentiality, and record-keeping discipline (registers/logs).
• Effective time management and ability to manage high volumes while meeting cut-offs/SLAs.
• Strong communication skills for coordination with centralized operations teams and partner banks/vendors.
• Ability to interact professionally with clients at the branch counter, provide clear status updates/next steps, manage expectations, and handle client queries/escalations with discretion and service orientation.
• Basic computer skills (office tools, scanning systems/workstations) and ability to troubleshoot/raise tech issues promptly.
• Adherence to established procedures, guidelines, and confidentiality standards
• Prior experience in banking operations (cash operations/branch ops/service operations).
• Experience working with scanning equipment and document management/indexing standards.
• Experience maintaining MIS and detailed inward/outward movement registers.
• Previous experience of handling a team.

Preferred Qualifications, Capabilities, and Skills

• Prior experience in banking operations (cash operations/branch ops/service operations).
• Experience working with scanning equipment and document management/indexing standards.
• Experience maintaining MIS and detailed inward/outward movement registers.
• Previous experience of handling a team.

Additional Information

• Location: Pune, India
• Grade: 520
• Job Family: Chief Administrative Office - Corporate Sector
• Job Subfamily: Document & Business Solutions (DBS)