- Architect, design, and implement Oracle Documaker-based CCM solutions to streamline document generation processes.
- Lead the migration and integration of Oracle Documaker with enterprise applications (CRM, ERP, policy admin, billing, etc.).
- Develop and enhance Documaker templates, workflows, business rules, and automation scripts.
- Optimize document generation performance and scalability while ensuring compliance with regulatory standards.
- Provide technical leadership, best practices, and mentorship to development teams.
- Work closely with business stakeholders, analysts, and IT teams to translate business requirements into robust document automation solutions.
- Troubleshoot and resolve complex Documaker-related issues.
- Ensure high availability, security, and reliability of the Documaker platform.
- Stay updated with emerging CCM technologies and Oracle Documaker advancements to drive innovation.
Required Skills & Qualifications:
- 12+ years of overall experience in IT, with at least 8+ years of hands-on expertise in Customer Communications Management (CCM) with a strong focus on Oracle Documaker.
- Expertise in Documaker Studio, Documaker Workbench, and Documaker Administrator.
- Hands-on experience with Documaker ADF, IDS, and PDL components.
- Strong knowledge of enterprise document workflows, composition, and automation.
- Experience integrating Documaker with core business applications (Policy Admin, Claims, Billing, CRM, etc.).
- Proficiency in XML, XSLT, SQL, Java, or .NET technologies.
- Experience with database management (Oracle, SQL Server, etc.).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- Oracle Documaker certification.
- Experience with cloud-based CCM solutions and migration strategies.
- Knowledge of microservices, APIs, and RESTful web services for CCM integrations.
- Understanding of compliance and regulatory standards in industries such as Insurance, Banking, or Healthcare.
