Doctor (Non-Clinical)

Job Title: Coordinator/ Practice Manager CA Server

Preferred Candidates: M.B.B.S from any country

Department: Operations

Reporting To Lead Coordinator / Practice Manager / VP Operations

Employment Type: Full-time | Shift-based (247 operations)

Job Location: Hyderabad (Work from office)

Role Overview

Responsible for ensuring seamless coordination between reading physicians, editors/transcriptionists, quality analysts, and approving physicians to support timely, accurate, and high-quality report delivery. This role plays a critical part in monitoring workflow, managing turnaround times (TAT), facilitating communication, and ensuring smooth shift transitions.

Key Responsibilities

Workflow Coordination

• Serve as a liaison between reading physicians, editors/transcriptionists, Quality Analysts (QAs), and approving physicians to ensure efficient and high-quality reporting.
• Monitor incoming case volumes, ensure studies are appropriately prefetched, and prioritized.
• Track case progress and Turnaround Time (TAT) performance and proactively coordinate with relevant stakeholders to prevent delays.
• Ensure STAT, urgent, and priority cases meet defined TAT benchmarks.
• Identify workflow bottlenecks and escalate concerns as needed.

Communication & Documentation

• Communicate critical findings immediately to the appropriate facility or department in accordance with established protocols.
• Maintain accurate and thorough documentation of all critical communications.
• Respond promptly to facility calls and inquiries, addendum requests, quality concerns, and priority study requests.
• Share relevant feedback with internal teams to support quality and TAT improvement.
• Escalate unresolved or recurring issues to the Lead Coordinator / VP Operations.
• Facilitate clear and professional communication across all teams.

Shift Handover

• Ensure smooth and comprehensive shift transitions (log-in/log-out).
• Ensure complete and structured handover during shift changes, covering ongoing tasks, pending cases, critical studies, and open issues
• Maintain accurate handover notes/logs for continuity of operations

Qualifications

• MBBS
• BDS

Experience

• 13 years of experience in healthcare operations, radiology coordination, teleradiology, or medical transcription support.
• Prior exposure to TAT-driven, 247 healthcare environments is preferred.

Skills & Competencies

• Strong coordination and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and time management skills.
• Ability to work in a fast-paced healthcare environment
• Ability to handle sensitive information with professionalism and confidentiality.
• Basic understanding of radiology workflows, RIS/PACS, and MS Office tools (preferred).

Work Requirements

• Willingness to work in rotational shifts, including nights, weekends, and holidays.
• Individual contributor role (no people management responsibilities).

What We Look For

• High ownership and accountability
• Service-oriented mindset
• Ability to stay organized and calm in fast-paced operations
• Strong team collaboration skills