Dms Support Executive

Responsibilities:

• Provide daily support for DMS and SFA users across regions
• Monitor application performance and ensure uptime according to SLAs
• Troubleshoot and resolve system issues; coordinate with vendors and technical teams for escalations
• Manage user accounts, roles, and access rights within DMS and SFA systems
• Gather user requirements and document issues or enhancement requests
• Conduct User Acceptance Testing (UAT) for new features, bug fixes, and system upgrades
• Prepare Standard Operating Procedures (SOPs), training manuals, and conduct end-user training sessions
• Generate and analyze reports related to sales, primary/secondary sales, daily transaction stock, claims, and schemes
• Ensure data accuracy within the DMS and SFA systems
• Proactively suggest process improvements and system enhancements to align with business needs