Division Vice President

Role: Division Vice President

Location: Gurugram/ Bangalore

Work Mode: Onsite

About the Role:

We are hiring a Divisional Vice President Operations to lead large-scale service delivery across multiple sites in India. This is a high-impact leadership role, second in line to the business head, responsible for operational excellence, team leadership, and strategic execution across delivery centers.

Key Responsibilities:

• Lead and manage operations across 35+ delivery center sites
• Directly oversee VP-level leaders or site heads
• Ensure end-to-end operational delivery, SLA compliance, and governance
• Drive strategic business initiatives and operational maturity
• Directly manage a minimum headcount of 5,000+ employees

Ideal Candidate Profile:

• Currently in a VP/AVP role at a large MNC with delivery center operations, preferably in the BPO or shared services space
• Strong experience in overall service delivery operations not limited to transformation, process improvement, HR, sales, or collections
• Proven background in contact center operations or global service delivery
• Demonstrated success in managing multi-site teams and complex operations
• Not from captive/shared service-only backgrounds

At this level, leadership isn't just about managing operations it's about shaping them. If you've built high-performing delivery centers and mentored future leaders while navigating scale, complexity, and change, this might be the next chapter you're meant to write.