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Distributor Onboaridng Assistant - Remote Support (Chennai)

3-10 Years
6 - 7 LPA
Quick Apply
  • Posted a month ago
  • Over 200 applicants have applied

Job Description

Name of the role: Distributor Engineer Assistant - Remote Assistance

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.

Designation: Distributor Engineer Assistant

Language: English

Work Location: Chennai, India

Work model: Remote

Availability of working in the following time zones:

India candidates: AEST (UTC +10) and / or BST (UTC+1) - Asian & European Shift

Scope of Work:

  • Support equipment order submission and coordination
  • Assist in Bill of Materials creation for order fulfillment
  • Guide distributors on software and hardware product catalog
  • Track distributor certification progress to ensure compliance
  • Ensure distributor understands certification roadmap and timeline
  • Provide structured weekly status reporting to stakeholders
  • Provide remote support for demo environment setup and readiness
  • Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation
  • Coordinate timely escalation and resolution across teams
  • Explain or refresh any knowledge gap using existing training materials
  • Coordinate with Distributor technical counterparts to ensure alignment
  • Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

•Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)

•High attention to detail ensuring accuracy and quality of deliverables

•Clear and professional communication (written & verbal)

•Experience working in cross-functional/global environments

•Technical academic background

Good to have:

•Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)

•Foundational understanding of network security (TLS, certificates, encryption)

•Familiarity with Juniper and HPE networking platforms and solutions

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Bachelor of Applied Science (BAS), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Arts (B.A), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Music, Bachelor of Education (B.Ed), Bachelor of Interdisciplinary Studies, Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB)

About Company

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 for $13.8 Billion. To learn how we can supercharge progress for you, visit hcltech.com.

Job ID: 150620709

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