- Obtaining agreements to pay from customers upon resolution of disputes by ensuring accurate and appropriate responses to dispute
- Researching, analyzing, and disputing customer deductions and credits within a consumer product industry.
- Coordinating and collaborating with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and to substantiate claims and deductions with proper documentation
- Capturing results of purchase order (PO) reconciliations and dispute resolution activities
- Participating in ongoing performance improvement initiatives (first time right invoicing activities).
- Work cross functionally with our billing, collections, sales, service delivery (operations) , MIS, customer care/success and other teams to correct invoices, and/or collect payments and improve the customer experience.
- Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.).
- Own root cause analysis for claims dispute management, ensure root cause fix to curtail the issues
- Good listening skills for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
- Produce leadership reporting to showcase progress, discuss challenges and suggest improvements
- Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers
- Assist in SOP (Standard Operating Procedures) creation and updating
- Deliver and maintain the required data for audit purposes
- SKILLS & BEHAVIORSMust be knowledgeable with MS Office Suite, primarily Microsoft Excel
- Excellent analytical, communication (verbal and written) and organizational skills
- Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
- Ability to understand and utilize multiple systems for billing and/or collections and dispute management
- Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
- Good customer service focus and experience
- Must be able to build relationships with customers and communicate effectively
- Ability to multitask and work with minimal supervision
- Manage a cyclical workload, may require overtime
DESIRED EXPERIENCE REQUIRED:
- Bachelor s degree
- Field Of Study: Business, Finance or similar
- 3+ years of experience within IM care
WHAT S IN IT FOR YOU
- Be part of an ever evolving global organization focused on transformation and innovation
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
- Global connectivity to learn from 26,000+ teammates across 52 countries
- Be part of a winning team who embrace diversity, inclusion, and our differences
- Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
QUALIFICATIONS
Must Have Skills
- DISPUTE MANAGEMENT
- PURCHASE ORDER
- DISPUTE RESOLUTION
- EXCEL
