We are looking for a hands-on leader to build and run our Web Operations & Platform Reliability function, owning the end-to-end execution, performance, and stability of our global web ecosystem.
This role will act as the operational backbone of our digital platform, ensuring:
- Reliable and high-quality web releases
- Strong site performance and uptime
- Scalable content and data operations
- Continuous optimization through analytics and experimentation
You will lead a centralized Web Operations Hub, working closely with Engineering, Product, Data, and Marketing teams to deliver a high-performing, data-driven digital experience at scale.
Core Responsibilities:
1. Web Operations Ownership (CORE HOOK)
- Own end-to-end web operations, including:
- Content publishing
- Release management
- QA & validation
- Production stability
- Ensure SLA-driven delivery with minimal defects and downtime
- Build and scale a centralized Web Ops function
2. Platform Reliability & Site Health
- Own site reliability, uptime, and performance
- Drive improvements in:
- Page speed & Core Web Vitals
- Technical SEO & crawlability
- Platform stability & issue resolution
- Establish monitoring, alerting, and incident management practices
3. Analytics, Data & Measurement
- Ensure high-quality analytics implementation and data accuracy
Oversee:
- Tagging strategy (GTM / GA4)
- Behavioral tracking
- Data governance
- Enable data-driven decision making across the web platform
4. Experimentation & Optimization
- Build and scale a high-velocity experimentation engine
- Own A/B testing lifecycle and optimization roadmap
- Partner with teams to drive:
- Conversion rate optimization
- User journey improvements
5. Personalization & Customer Experience
- Enable personalized web experiences at scale
- Work with CDP and analytics teams to:
- Define audience segments
- Deliver dynamic user journeys
6. Governance & Operating Model
- Define and implement:
- Operating model for Web Ops
- Playbooks, workflows, and governance frameworks
- Standardize:
- Content structures
- Taxonomy
- Data quality
7. Leadership & Team Building (STRONG FOCUS)
- Build and lead a high-performing Web Operations team
- Define roles, KPIs, and career paths
- Drive cross-functional collaboration with:
- Engineering
- Product
- Data
- Marketing
What We Are Looking For
- 10+ years in web operations / digital platform operations
Strong experience in:
- Running large-scale websites / platforms
- Release management & production operations
- Site performance & reliability
- Experience working closely with engineering teams
Exposure to:
- CMS platforms (Contentful or similar)
- Analytics (GA4, GTM)
- Experimentation tools (Optimizely, VWO, AB Tasty)
- Strong understanding of:
- SEO & site health
- User behavior & conversion optimization
Write to [Confidential Information] to get connected!
