Job Description
The Director of the Value Stream Management Office (VMO) is responsible for driving enterprise-wide delivery governance, Agile standardization, and execution discipline across Ford Credit's global engineering organization. This role, partners with the North American Director to lead the VMO function, including Release Train Engineers (RTEs), ensuring consistent application of SAFe practices, data integrity, and predictable delivery outcomes. As a key partner to the North American VMO Director and Engineering Leadership, this role ensures that global teams operate with a unified execution model and a single source of truth for delivery performance.
Responsibilities
Operational Excellence & Flow Management
- Act as the primary owner of delivery flow, ensuring bottlenecks are identified and resolved across value streams
- Oversee capacity planning, resource allocation, and budget tracking
- Ensure effective execution of PI Planning, ART Syncs, System Demos, and Inspect & Adapt events
- Drive proactive risk identification, escalation, and mitigation across programs
Governance & Standardization
- Define, implement, and enforce standardized Agile processes, ceremonies, and tooling across all offshore teams
- Ensure adherence to Jira hierarchy, mandatory fields, and data quality standards
- Maintain performance measurement system(s) as the single source of truth for delivery tracking, capacity, and financials
- Drive consistency in execution across all High Integrity Commitments (HICs) and foundational initiatives
Leadership & Talent Management
- Lead and develop a team of Release Train Engineers (RTEs)
- Partner with the North American VMO Director to align on global standards, KPIs, and performance expectations
- Establish a high-performance culture focused on predictability, accountability, and data-driven execution
- Evaluate team performance based on delivery predictability, standards enforcement, and data integrity
Metrics & Reporting
- Own and operationalize the VMO Governance Matrix, including KPIs such as Say/Do Ratio, flow velocity, cycle time, defect density, and capacity variance
- Provide accurate, timely reporting for executive stakeholders, including inputs to the monthly CTO Operations Report
- Enable transparency into delivery health through standardized dashboards and reporting cadences
AI & Continuous Improvement
- Drive adoption of AI-enabled delivery practices, including predictive risk analysis, velocity optimization, and automated defect triage
- Continuously improve delivery frameworks, tooling, and metrics to enhance efficiency and quality
Required
QUALIFICATIONS
- 12+ years of experience in Agile delivery, program management, or engineering operations
- 5+ years in a leadership role managing large, distributed teams
- SAFe Release Train Engineer (RTE) certification
- Strong experience with Jira, JQL, and enterprise Agile tooling
- Proven experience implementing and scaling SAFe in a global organization
Preferred
- SAFe Practice Consultant (SPC) certification
- Experience with Planview or similar portfolio and capacity management tools
- Background in financial services or regulated environments
Skills & Competencies
- Strong systems thinking with the ability to optimize end-to-end value streams
- Deep understanding of Agile governance, capacity planning, and delivery metrics
- Data-driven decision-making and executive-level communication skills
- Ability to enforce standards while influencing senior stakeholders
- Financial acumen related to budgeting, forecasting, and capacity management
