We are seeking a talented individual to join our Training (Insurance Operations) team at Marsh Risk, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Director – Training (Grade G)
The Senior Learning and Development Specialist will play a pivotal role in designing, developing, and coordinating delivery of comprehensive training programs (Technical & soft Skills) tailored to the needs of our colleagues in India GCC.
We will count on you to:
Coordinate all Training (Technical & soft skills) efforts across Marsh Operations
Key Responsibilities
- Design and develop high quality and engaging, end-to-end systems training courses. This includes , instructional materials, e-learning modules, instructor-led courses (virtual hybrid and in-person), blended learning programs and other materials as required
- Develop a process of oversight and governance of regular reviews and updates of system training courses and content in line with system changes and updates.
- Coordinate and support training sessions virtually and in-person, including facilitation and workshop coordination.
- Support the maintenance and updating of training resources on the Marsh Training Hub on the SharePoint platform.
- Monitor and report on Training metrics and KPIs to senior leadership to demonstrate effectiveness.
- Provide effective reporting of onboarding performance to senior leadership, enabling informed decision-making
Technical Training
- Work with Training SPOCS within teams to identify themes for standardization, improved colleague experience & training effectiveness
- Create Framework for Post Training – Mentoring until learner becomes fully effective
- Coordinate Training Certification efforts (eg CII for UK) and manage it within the Training budget accordingly
Soft Skills Training
- Create Framework for Training Need Identification (TNI) and identify top themes for Intervention at various Grades
- Coordinate with Internal stakeholders and external vendors to plug gaps
- Create Framework for post Training – implementation effectiveness
- Create Governance Framework for regular reporting to Senior Management.
- Work with the extended team of Training SPOCS from various Departments.
What you need to have:
- Minimum 12-15 years of experience in learning and development or training Leadership roles.
- Demonstrated experience in designing and delivering digital and virtual learning solutions.
- Experience managing multiple projects and adapting to changing environments.
- Experience with onboarding and talent development initiatives.
- Demonstrated experience with Articulate, PowerPoint, SharePoint
- Strong work ethic and commitment to team success.
- Openness to coaching, self-reflection, and continuous growth.
- Accountability and willingness to take initiative beyond comfort zones.
- Innovative mindset with the ability to inspire and think creatively.
- High ethical standards and integrity.
- Strong ability to understand learning needs, requirements and outcomes and design training that supports that need across a recommended timeframe
- Ability to build relationships and influence stakeholders across multiple teams in multiple countries
- Ability to work in a changing work environment and demonstrate flexibility and problem-solving skills
What makes you stand out:
- Knowledge of insurance industry practices is advantageous but not essential.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
