About IKS Health
IKS Health is on a mission to enable the efficient delivery of high quality care through a combination of leading edge technology and human expertise. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, operational burdens, to enable clinicians to focus on their core Purpose: delivering great care and bringing joy and purpose back to medicine.
At IKS Health, we're redefining the future of Care Enablement and creating transformative value in healthcare by empowering clinicians to build healthier communities and enabling stronger, financially sustainable enterprises.
Our global team of 12,000+, including 600+ technologies and 2,600+ clinical staff, enables 150,000 clinicians to revitalize the clinician and patient experience. IKS Health is a trusted partner for more then 900 clients including the largest hospitals, health systems, and specialty groups across the United States.
Profile Overview
The Director of Solutions will be responsible for designing solutions that meet the needs of our existing and potential clients. This is a consultative pre-sales support function that aims to match client requirements with appropriate IKS solutions that help the clients and IKS meet their respective goals. The Director of Solutions will work closely with other IKS teams (including our sales team, product management team, and delivery team) to develop the right solutions that meet client requirements, and are also technically feasible, operationally efficient, financially attractive, and that the customer will be willing to buy. The position may involve travel to the US, as well as within India.
Job Description
- Attend meetings (in person or virtually) to understand the client's background and operations
- Send questionnaires to the client to understand their requirements, if needed
- Conduct assessment studies for clients, usually at the client's offices (or remotely in some cases)
- Identify client goals and objectives for each clinical function or activity
- Identify areas of improvement for the client
- Identify potential IKS solutions that might meet the client's needs
- Define the scope of work and the specific activities that IKS will perform
- Identify how we will structure the workflow, i.e. hand-offs between the IKS team and the client team
- Identify the operational model and organization structure for the India-based delivery team
- Identify what metrics we would track to determine if our service delivery was successful
- Develop an implementation roadmap for the key activities in setting up and starting operations
- Identify clients current costs, track competition pricing (if any), identify suitable pricing for our offerings, and estimate likely IKS profit margins from the deal
- Create proposals and presentations that highlight the IKS solution for the client
- Create materials that present IKS capabilities and demonstrate why clients should choose IKS for their needs
- Estimate the financial benefits (cost reduction, revenue increase, etc.) and non-financial benefits (patient satisfaction, onboarding new physicians, etc.) that clients could achieve from the IKS solution
- Create/write proposals, case studies, brochures/leaflets, and other client-facing materials
- Provide inputs to the IKS Product Management team to help improve our products/services
- Attend client meetings with the IKS sales team as needed
Candidate Profile
Essential:
- 5-7 years of experience in management consulting (strategy, performance improvement, etc.) or pre-sales solutioning
- 2-3 yrs relevant consulting/pre-sales experience in US Healthcare RCM is mandatory
- Innovative thinking, diagnostic skills, and problem-solving skills
- Ability to work in an entrepreneurial environment with multiple stakeholders across geographies
- Strong attention to detail
- Excellent verbal and written communication skills
- Strong skills in MS Office and/or Google tools, including PowerPoint / Google Slides and Excel / Google Sheets
- Master's degree in business or healthcare, such as MBA, MHA or MPH
