Director Software Engineering - Java, Microservices, AI/ML, Kubernetes, NoSQL

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express is entering into a technology transformation phase driven by opportunities to modernize legacyplatforms andexplore modern software to be on the leading edge of the payments industry.American Express is looking for strong leaders to be part of high performing teams that will build and support our next generation platforms.If you have the talent and passion to drive innovation and deliver at a rapid pace, with deephands onexperience in areas of real-time,highly available, cloud-native application development, join our engineering teams to transform our systems.

At American Express,GenerativeAIand other developments arereshaping the future of commerce and redefining the experiences our commercial customers and card members expect. Within AmexEnterpriseTechnologyServices, we are building platforms, products, and governance that enable agentic AI systems tooperateresponsibly and at scale across the enterprise.

We do this by continuallyadvancingour useof GenAI, other tools and modern ways of workingto maximize the impact our leadersand ourhighlyeducated, passionate colleagues have on the business outcomes we pursue.

Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows withappropriate levelsof autonomy. These systems power autonomous workflows, decision support, and customer-facing experienceswhile meeting thehigh standardsfor security, explainability, reliability, and compliancerequiredin financial services.

American Express Global Card Network Platformauthorizesand processesall ofthe company's customer card transactions. The Card Network platform is the critical back bone forall ofAmerican Express cardtransactions, andis a near real time low latencysystem that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. American Express is making strategic investments in new card network products and platforms to allow the company to meet its ambitious global growth agenda.American Express is looking for strong leaders and engineers to be part of high energy and efficient teams that will build and support our next generation card network systems.

Director - Software Engineering

As our Director of Engineering, you will join our global technology team that has embarked on buildinga highlyavailable and scalable distributed systems on the cloud to support the company's long-term strategy and vision. Your primary responsibility is to build and support capabilities of our next generation distributed platform, build innovative payment capabilitiesleveragingthe platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. We expect the individual to be innovative and energetic with strongcommunicationsskills.

Key Initiatives

• Card Network Authorizations/Routing, and Clearing and Settlement

• Omni-channel platforms and partner connectivity management

• ATM, Debit, Credit and Push Payment Transactions, Real Time Settlement, Multi-rail Payments

• AI adoption toincreaseengineering efficiency, improvedelivery quality andgenerate differentiatedbusiness outcomes

• Platform Engineering and Foundational Capabilities of distributed systems

• High Availability, Resiliency and Performance Engineering on Cloud

Responsibilities

• You willbe responsible forbuilding capabilities of a distributed transaction processing infrastructure and payment processing business logic byleveragingthat platform. Leading and engaging technical teams thatbuilds/deployshigh throughput systems.

• You will constantlypursueand learn industry leading/innovative solutions. Build high awareness of open-source technologies and communities that enable high volume low latency systems.

• Ensure identification,designand implementationofAI/GenAI solutionstooptimizeengineeringefficiency,enhance deliveryqualityandgeneratemeasurable,differentiated business outcomesExperience building agentic systems in fintech or other regulated industries preferred

• Lead a culture of innovation and experimentation, supportfullsoftware development lifecycle that incorporates thebest oftechnology approaches and delivery methodologies.

• Engage with developers inday to dayactivities andhelpingin review of design,codingand the SDLC tasks. Stepping into code where and if needed and be a hands-on leader

• Ensure on time product releases that are of high quality, enabling the core vision of next generation card processing systems.

• Promote a fun and high engagement culture, with aresultsorientated focus. Hire, mentor, motivate andretainthe best talent.

• Collaborate with peer technology and product teams acrossdifferent locations.

• You haveComputerSciencedegree, or equivalent withat-least10+ years of work experience and at least 5 years of leadership role experience.

• Have built and delivered large scale enterprise systems/products and have extensive hands-on experience. Preferably delivered and supported products as Cloud hosted services.

• Experience buildinghighly availableand low latency distributed systems. Experience building systems as service-oriented architecture and/or micro-servicesarchitecture.

• Keen awareness of concerns ina massivelydistributed systems and effective solutions.

• Experience in Linux cloud (Kubernetes) environment supporting applications built using language like Java, Go, Node.js and NoSQL databases like Couchbase, Cassandra, Redis.

• Experiencein designing and deliveringAI/ML solutionsthatyieldedmeasurable business impact,improvedengineeringefficiencyand/orenhanceddelivery qualityacross the SDLC

• Experience attracting,hiringandretainingtop engineering talent.

• Have experience leading engineering teams and in agile methodologies, have enabled DevOps mindset,processesand tools

• Ability to learn and deep dive intonew technologyand business domains, question statusquoand think outside of the box.

• Excellent judgment and constant pursuit of higher standards, a passion to build and nurture high efficiency teams.

• Have excellent written and verbalcommunicationsskills.

• Create and deliver effective presentations to Senior Leadership.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.