Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.
The Team
Our DTS team provides following services to clients:
- Data & Applied Intelligence - Helping clients in harnessing the power of data and cutting-edge analytics to drive intelligent decision-making and transform businesses.
- Product and Innovation - Empowering clients to innovate, develop, and launch products that drives growth and competitive advantage.
- Technology M&A and Strategy - Assist clients to manage the technology aspects and business enablement of complex M&A, integrations and carve-out
- Technology Transformation - A&M helps clients create a scalable, cost-effective IT function that delivers the company's strategic vision and priorities.
Key Responsibilities -
- Lead end-to-end Salesforce transformation programs for enterprise clients.
- Provide strategic advisory to senior client stakeholders on CRM and customer experience initiatives.
- Drive innovation in Salesforce solutions, including adoption of GenAI, AI, and agentic AI capabilities.
- Manage and mentor consulting teams of approximately 15–20 members across projects.
- Collaborate with global teams and stakeholders across multiple geographies to deliver complex engagements.
- Act as a trusted advisor and subject matter expert on customer experience transformation and CRM strategy.
Qualifications
- 15+ years of professional experience, with significant exposure to Salesforce consulting or CRM transformation programs.
- Experience working in consulting environments, preferably within Big 4 or leading consulting organizations.
- Demonstrated career progression.
- Strong stakeholder management experience, including engagement with CXO-level leaders.
- Proven ability to operate in global delivery environments and large enterprise programs.
- Deep domain expertise in Customer Experience (CX) and Customer Relationship Management (CRM).
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
