Director Sales Operations

About Axtria

Axtria is a data analytics and software technology company. We are AI-first organization and bring AI through our suite of life sciences-focused SaaS platforms and services.

By seamlessly blending information, process knowledge of Pharma commercial operations, analytics, and AI-technology, we help life sciences organizations gain a competitive edge to improve patient outcomes and drive business growth.

A strong track record in delivering customer value by being innovative, flexible and transparent has enabled us to become the fastest growing service providers to Pharma companies. In short fifteen years, the company has grown to over 3500 employees. We work with over 75 life-science customers including many large and specialty Pharma companies.

Role Overview

The Head of Sales Operations is a key leader responsible for improving the effectiveness, efficiency, and predictability of our revenue organization. This role supports the organization by optimizing sales processes, managing sales tools including CRM, improving forecasting, and enabling sales teams to perform at their best.

You will work closely with Client partners, Marketing, Customer Success, Delivery, and Finance to build scalable operations that support the company's next stage of growth.

Key Responsibilities

1. Sales Planning & Forecasting

• Key participant in annual sales planning and target setting.
• Run the sales forecasting process and provide visibility into pipeline health and revenue outlook.

1. Process & Operations

• Improve and standardize sales processes from lead to close to handoff.
• Ensure strong governance around pipeline, approvals, and deal structures.
• Incorporate AI to sharpen sales funnel and conversion

1. CRM & Sales Tools

• Own the CRM (Salesforce) and other key sales tools & technologies.
• Drive data accuracy, automation, and system adoption across the sales organization.

1. Reporting & Insights

• Deliver dashboards and insights on pipeline, performance, and SaaS/Services KPIs.
• Provide recommendations to improve sales productivity and conversion.
• Incorporate AI to generate predictive analytics and give NBA to sales people to increase sales effectiveness

1. Sales Enablement

• Oversee onboarding, training, and sales readiness programs.
• Maintain sales playbooks, tools, and resources to support field teams.

1. Sales Scorecard

• Manage the design and administration of sales scorecards.
• Ensure alignment with company goals and budget.

Qualifications

• 15+ years of experience in Sales Operations / Revenue Operations / Commercial Excellence, ideally in B2B SaaS or IT services.
• Expertise in enterprise B2B selling to life sciences; proven record improving forecast accuracy, velocity, and win rates at scale.
• Strong knowledge of CRM systems (Salesforce), sales processes, pipeline analytics, incentive design, and deal governance.
• Strong operator and coach builds highperforming teams, influences senior stakeholders, and drives crossfunctional execution.
• Comfort with AI and analytics hands-on with dashboards, data quality, and workflow automation.

What Success Looks Like

• Better forecast accuracy and pipeline quality
• Improved sales productivity and win rates
• Smooth, consistent processes across the sales cycle
• Strong CRM adoption and reliable data
• Effective onboarding and training programs

We will provide: -

• An inclusive environment that encourages diverse perspectives and ideas
• A challenging and unique opportunity to contribute to the success of a transforming organization
• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online Axtria Institute, knowledge sharing opportunities globally, learning opportunities through external certifications Sponsored Tech Talks & Hackathons
• Benefit package: -Health Insurance benefits -Retirement benefits -Paid time off -Flexible Benefits -Hybrid working
• Axtria is an equal opportunity employer that values diversity and inclusiveness in the workplace.

Who we are

• Axtria 14 years journey
• Axtria, Great Place to Work
• Life at Axtria
• Axtria Diversity