Director, Residential Property Management (APAC)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

This position will support the Vice President, Residential Property Management and Operations in the APAC region with the initial set up and creation of residential and mixed use assessment property management budgets, provide input to the project mixed use structures, governing documents and Four Seasons management agreements. This position will implement packages and tools for a smooth handover to the opening teams. The role will further refine and develop new collateral, tools and references to ensure that stakeholders within Four Seasons and externally are educated, compliant with property management requirements and informed during the design/build and pre-opening phase. This position is highly visible, with employee interactions at various levels, both internally and externally.

Development of Carrying Cost for new residential projects (40%):

• Coordinate the review and input into residential and mixed use operating assessment budgets for new residential developments as assigned to ensure that Four Seasons assumptions are incorporated, are reasonable and accurate.
• Provide internal financial analysis regarding new residential projects on finance matters as it relates to types of cost, cost allocation methods, market/internal cost benchmarking as well as residential rental impact as assigned.
• Comprehension of Residential, mixed use demarcation maps and master property management structure and their relativeness to the development of the assessment budgets.
• Review and provide input as required into early proforma assessment cost estimates for comparability based on existing data and limited project specifics and articulate range of reasonableness, risks and sensitivities impacting cost.
• Ensure all cost allocation assumptions built into the budget are fair, equitable and reasonable between all components in the project.
• Understand and reflect market specific requirements regarding taxes, insurance, residential labor rates, union issues that may affect the operating assessment budget.
• Monitor the progress and completeness of the operating assessment budget.
• Ensure residential budgets reflect all terms and conditions of FS management agreements, governing documents, and other business arrangements etc.
• Support developer and team with analysis required regarding the carrying cost budget
• Provide Reserve Fund assumptions to the carrying cost budget to ensure sufficient Reserve contributions in initial years of operation.

Governing Documents/Project Documents/Property Management Requirements for new residential projects (30%):

• Review all governing documents and management agreements focusing on financial matters and property management related matters to ensure all terms are clear, in compliance and can be practically managed.
• Establish preliminary timeline and milestones process related to setting up HOA entity (or equivalent) and understand the roles and responsibilities between and developer during this process.
• Work closely with the legal teams and developer to ensure the property management setup plan (in terms of entity, homeowner control and their rights) is clear and executable.
• Understand the property management licensing requirements for each residential property.
• Manage and assist with any processes to obtain the right property management license in the region.

Support Pre-opening/Open and Operating Developments. Other APAC Residential business activities (30%):

• Provide a complete implementation and handover package as well as orientations to pre- opening team regarding the rationale and references used in the prospectus budget.
• Assist with the implementation and rolling out of global property management initiatives in the APAC region.
• Support with the review of all capital plans.
• Property operational reviews and evaluations. Review existing property compliance to local Real Estate and Residential law, Four Seasons management agreements and governing documents.
• Support Residential Team in research, collate and develop collateral, content and tools to communicate best practices in residential and mixed use execution.
• Support and provide property and asset management consultation to opened and operating projects as required.
• Lead, mentor and develop direct reports.
• Participate in Residential Conference.

Education:

• University Degree - focus on accounting / finance / real estate & property management / business.
• Master of Business Administration (MBA) preferred.
• Professional accounting/finance designation preferred.

Experience:

• 8-10+ years of well-rounded experience in industry finance/accounting, project analysis and finance, hospitality and/or mixed use exposure a plus.

Travel: 15-20%.