Join the Team Modernizing Medicine
At
ModMed, we're not just building softwarewe're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:
we hired doctors and taught them how to code. This for doctors, by doctors philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When You Join ModMed, You're Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes
- Consistently ranked as a Top Place to Work
- 2025 Globee Business Awards: Gold Globee for Technology Team of the Year
- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
- Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us
Job Description Summary
As the
Director of RCM AR Operations, you will be the architect of our AR expansion in India. You are joining at a pivotal moment: we are transitioning critical AR verticals from global partners back to ModMed to ensure a premium, high-touch customer experience.
You will lead the strategy to ramp up our India team from 35 to over 150 professionals. This role requires a blend of bold innovation and meticulous execution. You will design the workflows, select the talent, and implement the automation strategies that ensure our practices remain financially healthy and our patients remain at the center of care.
Your Impact (Primary Responsibilities)
- Strategic Growth & Execution (25%): Design and execute the DDIE (Discover-Design-Implement-Execute) strategy for practice-level AR. You will ensure front-end processes minimize claim denials and back-end balances are resolved within permissible limits.
- Talent Architecture (25%): Drive the hiring engine. You will partner with Talent Acquisition to identify, interview, and onboard a best-in-class workforce of 100+ new team members who fit the ModMed culture of Doing Good while Thinking Big.
- Innovation & Automation (15%): Identify opportunities to Innovate Boldly. You will lead the charge in implementing automation, decision trees, and tech updates to improve quality and productivity.
- Operational Quality (20%): In collaboration with Quality and Training teams, you will ensure the team meets world-class standards through focused audits and awareness programs, keeping KPIs in sharp focus.
- Global Collaboration (15%): Work across geographies to develop best-in-class practices. You will participate in client escalation discussions, turning challenges into retention opportunities through expert problem-solving.
Who You Are
- A Builder: You have a proven track record of building large-scale RCM teams (100+ FTEs) from scratch in India. You know the local talent market and have a network to prove it.
- An Expert: You bring 20+ years of hands-on experience in Provider RCM, with a mastery of the US healthcare AR landscape.
- A Change Agent: You don't just follow a manual; you write it. You are comfortable with ambiguity and have successfully led teams through significant process shifts and technology implementations.
- A People First Leader: You believe in Having Fun and Creating Delight. You maintain high employee satisfaction and know that a motivated team is the key to controlling attrition and driving success.
Qualifications
- Education: Bachelor's Degree in Business, Commerce, Human Science, or a related field.
- Experience: 20+ years in core Provider RCM, specifically focused on AR processes within the Indian BPO/KPO sector.
- Technical Skills: Advanced Excel and Presentation skills. Deep understanding of AI implementation in the RCM space and Project Management methodologies.
- Certification: Certified Medical Coder (CPC/CCS-P) is highly preferred.
- Communication: Exceptional negotiation and communication skills, with the ability to influence stakeholders globally across multiple time zones.
ModMed Core Values: How You'll Lead
- Create Customer Delight: Ensure every claim worked moves the needle for our doctors.
- Save Time: Optimize workflows so our providers can get back to their patients.
- Think Big: Envision a future where AR is seamless and automated.
- Do Good: Lead your team with integrity, empathy, and a commitment to excellence.
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews, and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([Confidential Information]). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
