Director - Project Management Practice and Legal Tech

What the Role Offers:

We are seeking for an experienced and dynamic leader to join our Professional Services Delivery team in India CoE in OpenText.

In this role, you will play a crucial role in driving the customer implementations & overall management of our LegalTech Practice and Project Management Practice.

As a senior leader, you will lead, manage and collaborate with cross-functional teams, ensuring alignment with business objectives and delivering a seamless and efficient experience as well as outcomes that matter for our people.

You will be a member of the OT India CoE leadership team and work closely with the Global PS leadership team.

What you Need to Succeed:

• Lead and manage the service delivery teams in LegalTech Practice, ensuring all SLAs are met and customer success is achieved.
• Build an effective internal and external stakeholder relationships
• Collaborate with cross functional teams & stakeholders and leadership aligning with organizations strategic plans
• Lead, execute and support regional and global PS projects and innovation initiatives. With a focus on efficiency and quality of delivery on global projects, you will ensure customer success.
• Responsible operational management and building a culture of high performance and engagement.
• Manage relationships customers, act as a delivery practice point of escalation for complex issues, providing guidance and support for effective resolution, customer onboarding and training and ensuring effective utilization of our technology solutions
• Ensure effective communication within the team, with leaders and relevant stakeholders, keeping all parties informed of project statuses, challenges, and successes
• Involve in planning and execution of Project Management Practice activities including task prioritization, timeline management, and successful project delivery
• Participate in candidate interviews, selections and hiring decisions, helping to design the interview format and/or train interviewers in the hiring process, onboarding, performance management and development plans for the service delivery teams
• Lead and execute organizational efforts such as workforce planning, succession planning, change management and communications, employee engagement activities and meetings, product training and technical workshops, and supporting knowledge management
• 15+ years of overall experience with at least 5+ years of leadership experience in Professional Services, Project Management and LegalTech domain is preferred.
• Demonstrated leadership skills with a track record of owning and managing end to end initiatives, stakeholder management, Agile software development processes, strong project management skills
• Strategic thinking skills with big-picture orientation, with a focus on aligning technology initiatives with business goals
• Excellent problem-solving, analytical and communication skills
• Ability to work in a fast paced, innovative and passionate environment.

Additional Desired skillsets:

• As a senior leader, collaborate with other senior leaders, HR, and other key stakeholders to develop and implement initiatives that promote diversity, equity, and inclusion in the workforce in India CoE, aligned with OpenText global ED&I initiatives.
• Champion ED&I through partnerships internally and externally and work collaboratively to create a cohesive and productive work environment, implement programs aimed at promoting awareness, DEI competency, and inclusive leadership behaviors among managers and employees.