At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Why Join Us
At American Express, leadership means empowering others to deliver their best work while advancing transformation at scale. In this role, you will shape one of the most significant financial systems transformations, building future-ready capabilities that strengthen how we manage and optimize our global operations.
Role Overview
The Director, PMO & Oracle Transformation Delivery will lead governance and execution for American Express's multi-year migration of GSM subledger processes to Oracle Fusion Cloud.
This leadership role is accountable for ensuring disciplined delivery, portfolio visibility, and organizational readiness across Finance, Technology, Business, and Capabilities. The Director will oversee the Program Management Office (PMO) functionsdriving consistency, transparency, and adoption across all global workstreams.
Partnering closely with Central PMO, Finance, Capabilities, Technology, and Controllership teams, this role bridges enterprise strategy and on-the-ground execution to enable a successful Oracle Cloud transformation.
Success in this role will be defined by the delivery of a well-governed, on-time transformation that enhances process efficiency, compliance, and adoption across global markets.
Key Responsibilities
Program Leadership & Governance
- Lead the GSM PMO for the Oracle Cloud Transformation, establishing governance frameworks and delivery cadences across Finance, Procurement, Supplier, Tax, Accounting, and Disbursements workstreams.
- Develop and maintain the master program plan, milestones, dependencies, and risk strategies to ensure timely, cost-effective, and high-quality delivery.
- Drive portfolio-level planning, tracking, and prioritization aligned with enterprise objectives and funding commitments.
- Lead executive reporting, including Steering Committee updates, dashboards, and program scorecards.
- Collaborate with Finance, Capabilities, and Technology leadership to ensure transformation delivery aligns with enterprise priorities.
Risk, Issue & Quality Oversight
- Establish and manage structured risk, issue, and dependency management processes to ensure timely escalation and resolution.
- Monitor program health using KPIs covering schedule, scope, risk, and readiness.
- Ensure PMO processes uphold audit, SOX, and internal control standards across all transformation workstreams.
- Conduct regular health checks and quality reviews to identify gaps and recommend corrective actions.
Cross-Functional Collaboration & Stakeholder Engagement
- Build trusted partnerships across GSM, Finance, Technology, and Capabilities to enable coordinated execution and dependency management.
- Facilitate leadership forums, enabling informed decision-making and transparent communication of priorities and outcomes.
- Collaborate with Executive Sponsors and Finance Transformation leadership to define, track, and communicate business benefits realization.
- Maintain consistent communication with regional stakeholders to ensure alignment and awareness of program progress and impacts.
Qualifications & Experience
- Bachelor's degree in finance, Business, Technology, or related field; MBA or advanced degree preferred.
- PMP certification required; Proven 15 years experience leading PMO and Change Management functions in large-scale, global transformation initiatives. Prior knowledge of Procure-to-Pay operations will be advantageous.
- Deep understanding of governance in a matrixed organization.
- Demonstrated success in executive stakeholder management, enterprise governance, and strategic communications.
Leadership Competencies
- Strategic Program Leadership: Translates enterprise strategy into actionable governance frameworks and delivery plans.
- Portfolio Governance & Control: Ensures disciplined management, tracking, and reporting across multiple workstreams.
- Cross-Functional Collaboration: Builds strong partnerships across Finance, Technology, and Business Capabilities.
- Analytical Agility: Leverages data-driven insights to monitor progress, anticipate risks, and make informed decisions.
- Executive Presence: Communicates with clarity and confidence, influencing decision-making at the most senior levels.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
