Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What Does Success Look Like
Sprinklr is seeking an experienced and visionary Associate Director/Director of Product Management to lead our CCaaS product line. The ideal candidate will possess deep expertise in the CCaaS market, a strong
customer focus, and a proven ability to drive product innovation. This role will be pivotal in defining and executing the product strategy to ensure our CCaaS solutions remain at the forefront of the industry.
What You'll Do
- Product Strategy & Vision: Develop and communicate a compelling product vision and strategy for Sprinklr's CCaaS offerings, aligned with the company's overall goals and market needs.
- Market Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats in the CCaaS landscape.
- Roadmap Development: Create and maintain a comprehensive product roadmap, prioritizing features and enhancements based on market demand and strategic objectives.
- Stakeholder Collaboration: Collaborate closely with engineering, sales, marketing, and customer success teams to ensure alignment on product development and go-to-market strategies.
- Customer Engagement: Engage with customers to gather feedback, understand their needs, and ensure our products deliver exceptional value and user experiences.
- Innovation & Improvement: Drive continuous product innovation and improvement to maintain a competitive edge and address evolving customer requirements.
- Team Leadership: Lead, mentor, and inspire a team of product managers, fostering a culture of collaboration, excellence, and professional growth.
- Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform strategic decision-making.
- Budget Management: Manage the product budget effectively, ensuring efficient allocation of resources and achievement of financial targets.
What Makes You Qualified
- Education: Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA or advanced degree preferred.
- Experience: Minimum of 8 years of experience in product management OR management consulting focusing on Tech industry and strategy, with at least 5 years in a leadership role within the CCaaS or related industry.
- Leadership Skills: Proven track record of leading and developing high-performing product teams.
- Strategic Thinking: Ability to think strategically and translate market insights into actionable
product strategies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present to executive leadership and external stakeholders.
- Customer-Centric: Passion for understanding and solving customer problems, with a focus on delivering exceptional user experiences.
- Analytical Skills: Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Agile Methodology: Experience with Agile/Scrum development methodologies.
- Collaboration: Ability to work effectively in a cross-functional team environment and manage
multiple stakeholders.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything and everyone can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
