Job Description

Roles and Responsibilities

Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions.
Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.
Provides leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting.
Displays clear expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market.
Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes.
Oversees the deployment of new processes and functions.
Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies.
Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies.
Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work.
Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices.
Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy.
Participates in special projects and performs other duties as assigned.
Ability to inspire others to action and to influence without authority is absolutely necessary.
The ability to function in a fluid environment, with fast change, and fast prototyping and design

Requirements:

Bachelor's Degree
Certified Black Belt from a recognized Six Sigma institute (e.g., ASQ, ISI, Lean Six Sigma Global Institute, etc.)
Minimum of 14 years of experience in process excellence, with at least 5-8 years in voice and non-voice programs (e.g., call centers, Contact center)
Proven experience in project management of Six Sigma and transformational projects, process excellence initiatives, automation, PnL analysis, and continuous improvement.
Proficiency in quality tools such as Minitab, MS Excel, PowerPoint, Visio, etc.
Strong quantitative and problem-solving skills, with the ability to analyze complex data, identify root causes, and develop effective solutions.
Excellent leadership, communication, and interpersonal skills.
Demonstrated ability to adapt to changing priorities and work effectively in a fast-paced environment.
Should thrive in a hands-on Individual Contributor (IC) capacity.

If you carry a similar experience and willing to explore this opportunity with us, then feel free to write me at [Confidential Information] along with your updated resume.