Director - Operations ( AR Voice )

We are seeking an experienced and dynamic Director of Operations to lead and oversee our Healthcare RCM (Revenue Cycle Management) business, with a focus on AR (Accounts Receivable) Voice operations. The ideal candidate will be responsible for strategic management, operational efficiency, client satisfaction, and contributing to the organization's growth. This is a key leadership role requiring expertise in operational excellence and client relationship management.

Key Responsibilities

• Oversee and lead all aspects of Healthcare RCM operations, ensuring high-quality standards and operational excellence.
• Drive strategic initiatives, including process optimization, client relationship management, and sustained margin growth.
• Manage communication, escalation, risks, and issues, while fostering continuous service improvements and meeting client SLAs.
• Plan, monitor, and execute service management and organizational strategies to achieve both short- and long-term goals.
• Provide leadership in budgeting, forecasting, P&L management, and business development activities.
• Collaborate to establish policies and strategies that align with the company's vision and promote cultural cohesion.

Job Requirements

• Strong communication, interpersonal, and team management skills.
• Excellent delegation, negotiation, and people management skills.

Qualifications

• Experience in Operations, preferably the US Healthcare industry.
• Familiarity with Revenue Cycle Management (Provider) operations.