At Optum, we leverage technology and data to help millions of people live healthier lives. Our work directly improves health outcomes by connecting individuals to the care, pharmacy benefits, and resources they need. Join a culture rooted in inclusion, innovation, and career growth—where you can truly make an impact.
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Role Overview
We are seeking a Director – Training to lead enterprise-wide learning strategy and transformation for Core US Healthcare Operations supporting Payer accounts. This is a high-impact leadership role accountable for building scalable, digital, and outcome-driven learning ecosystems that accelerate speed-to-proficiency, elevate quality, and enable workforce readiness across global clinical and non-clinical operations.
The ideal leader brings deep expertise in healthcare operations training, strong executive presence, and a proven ability to drive large-scale learning transformation across multiple geographies and business lines.
Key Responsibilities
Training Strategy & Transformation
- Lead enterprise training strategy and transformation across Core US Healthcare Operations (Payer accounts), driving clinical capability building and standardized global delivery
- Build and scale modern learning models combining:
- Role-based learning pathways
- Simulation-based training
- Digital and microlearning solutions
- AI-enabled learning tools and performance support
- Drive continuous innovation in curriculum design, assessment strategy, and learner readiness frameworks
Operational Governance & Execution
- Own end-to-end training governance, including prioritization, capacity planning, risk management, and executive reporting
- Ensure training programs align to business priorities including quality, productivity, compliance, and talent scalability
- Establish strong governance across multiple accounts, countries, and stakeholder groups
Business Impact & Performance Enablement
- Partner with Operations, Quality, Talent Acquisition, and senior leadership to align training with business outcomes
- Measure and communicate training impact through:
- Reduced time-to-proficiency
- Improved quality and compliance metrics
- Increased productivity and reduced rework
- Optimized trainer capacity and faster ramp-up
Stakeholder & Team Leadership
- Lead and develop large, global training teams across clinical and non-clinical portfolios
- Influence senior stakeholders and drive alignment across cross-functional priorities
- Enable workforce transformation supporting automation adoption, internal mobility, and future-ready skills
Required Qualifications
- Bachelor's degree required; medical allied qualification (BPT, BHMS, BAMS, BDS, or MBBS) preferred
- 15+ years of experience in healthcare training, learning strategy, capability development, or enterprise learning leadership
- Proven experience leading multi-site or global training operations
- Strong exposure to healthcare payer operations including:
- Claims
- Coding
- Clinical review
- Quality and compliance frameworks
- Experience managing:
- Large-scale new hire training
- Upskilling / cross-skilling programs
- Certification readiness and remediation initiatives
- Strong data-driven mindset with ability to link learning outcomes to business performance
- Demonstrated capability in training digitization, curriculum simplification, and learning innovation
- Strong executive presence, stakeholder management, and cross-functional collaboration skills
- Flexibility to support multiple shifts and business requirements
Preferred Qualifications
- Coding certification (CPC / CIC / COC or equivalent)
- Experience driving AI-enabled learning, digital transformation, or learning technology adoption
- Exposure to global healthcare delivery environments with distributed teams
Why Join Us
- Be part of a global organization transforming healthcare at scale
- Lead strategic learning initiatives with direct impact on operational performance and patient outcomes
- Work alongside high-performing teams committed to innovation, inclusion, and growth
- Opportunity to shape the future of enterprise learning in healthcare operations
Equal Opportunity Statement
Optum (UnitedHealth Group) is committed to creating a diverse and inclusive workplace and to improving health equity across the communities we serve.
