Who are we
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about
We're building the AI layer that transforms how enterprises operate — and we're looking for a Director of Partnerships to architect the ecosystem that accelerates our growth. You'll own the strategy, relationships, and revenue impact across our entire partner network
Responsibilities:
- Own and execute the global partnerships strategy aligned with company ARR goals
- Identify, recruit, and onboard technology, channel, and partners
- Build co-sell and co-marketing programs that generate measurable pipeline.
- Define partner tiers, incentive structures, and success metrics.
- Serve as executive sponsor for top-tier strategic partnerships.
- Collaborate cross-functionally with Sales, Product, and Marketing.
- Negotiate and close complex partnership agreements with C-suite stakeholders.
- Represent the company at industry events and partner summits.
- Track and report partner-sourced and partner-influenced revenue to the executive team.
- Continuously optimize partner programs using data-driven insights.
Requirements:
- 6-10 years in partnerships, alliances, or business development in SaaS or enterprise software
- Excellent written and verbal communication; comfortable presenting to boards and executives.
- Deep understanding of the AI/ML SaaS landscape, cloud ecosystems, and platform economy dynamics.
- Ability to engage, influence, and close at the executive level with fortune partners.
- Proficiency in Salesforce, partner PRM tools, and building executive-level reporting.
Here's what you will gain from this role:
- Hands-on exposure to global enterprise deals and international markets.
- High ownership with real responsibility and visible business impact.
- The opportunity to work closely with senior leaders and decision-makers.
- Strong learning and growth potential as Kapture CX scales globally.
