Director of Software Engineering

Title and Summary

Director Software Engineering

We are seeking a visionary and results-driven Director of Engineering to lead a service group in our critical Decision Management Platform for fraud detection. This role is pivotal in driving engineering excellence, scaling delivery capabilities, and fostering a culture of innovation, accountability, and continuous improvement. You will be responsible for aligning engineering strategy with business goals, mentoring high-performing teams, and ensuring the successful delivery of complex software solutions.

• Are you passionate about low latency (the speed it takes to authorise a payment card), high volume (think Google searches and then some), and highly available (5 9s) software solutions

• Would you like to work on a team that is building industry leading solutions for fighting fraud

• Do you want to learn cutting edge technologies and help solve complex business problems

Key Responsibilities

Strategic Leadership & Execution

• Define and drive the engineering strategy in alignment with company objectives.

• Lead cross-functional teams to deliver high-quality, scalable software products on time and within budget.

• Champion engineering best practices, including DevOps, CI/CD, Observability and agile methodologies.

• Identify and mitigate technical and delivery risks across programs and initiatives.

People Leadership & Coaching

• Build, mentor, and retain high-performing engineering teams through career development, coaching, and performance management.

• Foster a culture of ownership, innovation, and continuous learning.

• Set clear goals and expectations, and provide regular feedback and development plans.

Operational Excellence

• Own the end-to-end software delivery lifecycle, from requirements through release and support.

• Continuously improve engineering processes, tools, and metrics to optimize team performance and product quality.

• Ensure operational readiness, including incident response, monitoring, and service reliability.

Collaboration & Communication

• Partner with Product, Operations, and Business stakeholders to define scope, priorities, and roadmaps.

• Communicate technical vision and progress to executive leadership and non-technical stakeholders.

• Represent engineering in strategic planning and budgeting discussions.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

• 15+ years of experience in software engineering and architecture, including leadership roles on complex, mission-critical platforms.

• Proven track record of delivering distributed/scalable systems and high-volume transaction applications.

• Experience with fintech, digital payments, authentication, or identity systems.

• Strong grounding in security, secure SDLC, PCI considerations, and compliance-driven architecture.

• Familiarity with reliability engineering, observability platforms, and operational excellence practices.

• Prior leadership in an organization undergoing significant platform evolution or transformation.

Technical & Business Acumen

• Deep understanding of modern software architecture, cloud infrastructure, and service-oriented systems.

• Strong grasp of software operations, including monitoring, incident management, and performance tuning.

• Experience managing budgets, forecasting, and resource planning.

Leadership & Communication

• Exceptional communication, executive presence, and ability to simplify complex technical topics for senior stakeholders.

• Exceptional leadership skills with the ability to inspire and influence across all levels of the organization.

• Skilled at translating complex technical concepts into clear, actionable plans.