Director of Recruiting Operations

Location : Hyderabad only - Hybrid work model

Work Shift : India - 12:00 pm - 9:00 pm (India)

Randstad Enterprise Solutions — including Randstad Sourceright, Randstad Enterprise Group

and Randstad RiseSmart — provides solutions and expertise that help enterprise clients

position for growth, execute on strategy and improve business agility. Working across the

broad spectrum of Randstad Enterprise Solutions, the collective experience of the teams

encompasses all facets of the global talent spectrum, from the acquisition of talent to skilling

and coaching to outplacement solutions. Enabled by innovative technologies, key offerings

include HR and recruitment solutions, recruitment process outsourcing (RPO), managed

services programs (MSP), statement of work (SOW), outplacement, coaching and total talent

solutions.

Position Overview

The Director – Global Client Services & Operations Transformation Lead is a strategic leader

responsible for driving world-class delivery, operational transformation, and commercial scaling

across our global recruitment and scheduling operations.

Operating with an innovative, transformational mindset, this leader will oversee specialized

outsourced talent acquisition services—including end-to-end RPO/MSP delivery and high-volume

global scheduling operations—for premier enterprise tech clients. The primary mandate is to

institutionalize a Delivery Excellence & Continuous Innovation Framework, leveraging AI-driven

automation, data analytics, and continuous improvement methodologies to scale infrastructure,

optimize P&L profitability, and elevate client partnerships from operational delivery to strategic

management consulting.

Key Strategic Responsibilities

1. Strategic Client Leadership & Partnership

● Single Voice Governance: Serve as the primary liaison for global client stakeholders,

presenting a unified narrative across internal Global Business Services (GBS) and

regional delivery hubs.

● Consultative Value Creation: Move beyond standard status reporting by delivering

high-level analytical insights, labor market trends, and predictive talent analytics to

consult executive client leaders on talent strategy.

● Commercial Growth & Expansion: Partner with sales and commercial leads to drive

cross-selling, upsell initiatives, and expansion into new revenue streams by establishing

deep operational trust and exceeding SLAs.

2. Transformational Operational Excellence & Innovation

● Digital & AI Transformation: Spearhead operational modernization by integrating

automation, AI-driven scheduling tools, and modern tech workflows to enhance process

efficiency and service velocity.

● Workforce & Process Optimization: Standardize global SOPs and optimize workforce

management metrics—including utilization, adherence, capacity forecasting, occupancy,

and shrinkage—to eliminate delivery friction.

● Global Delivery Standardization: Institutionalize a One Voice service delivery model

across APAC, NAM, and global execution hubs to ensure uniform Premier service

experience regardless of geography.

● Enabling Function Accountability: Establish rigorous ROI tracking for operational

enabling functions (e.g., Training, Quality Assurance) to maximize individual productivity

and service consistency.

3. Financial & P&L Management

● P&L Responsibility: Oversee complete delivery budget and P&L across global accounts,

ensuring targets for profitability, margin expansion, and cost-of-delivery ratios are

achieved.

● Cost Efficiency & Contractual Rigor: Continuously evaluate SLA performance and

operational delivery costs to identify savings, streamline workflows, and mitigate

commercial risk.

4. People Leadership & Organizational Development

● Team Management: Lead, mentor, and inspire a large, multi-tiered global team (VPs,

Directors, Managers, and Operational Specialists) across matrixed structures.

● Capabilities & Upskilling: Build a continuous learning ecosystem utilizing Individual

Development Plans (IDPs), structured upskilling programs, and proactive succession

planning.

● Culture & Engagement: Cultivate a high-accountability, inclusive, and agile workplace

culture that encourages innovative problem-solving and high performance.

Core Competencies & Transformational Mindset

● Embracing Ambiguity & Change Leadership: Decisive leadership in uncertain, rapidly

changing environments; skilled at building structured frameworks within newly

consolidated or evolving entities.

● Data-Driven Decision Making: Ability to translate complex operational datasets and

statistical modeling into actionable strategic risk mitigation and process improvements.

● Strategic Vision & Commercial Acumen: Strong business acumen combining deep

understanding of financial P&Ls, client growth strategies, and enterprise talent

acquisition trends.

● Agility & Execution Courage: Ability to balance competing multi-stakeholder priorities

(global, regional, client) while maintaining rigorous operational control and driving

long-term strategic needle-movers.

Key Performance Indicators (KPIs)

● Client Retention & NPS: Exceeding target client satisfaction scores and transforming

account status to strategic consulting partner.

● Operational Efficiency & ROI: Measurable reduction in cost-to-serve and cycle time

through automation, AI tools, and process optimization.

● Financial Growth: Portfolio profitability, revenue expansion, and strict adherence to

target P&L margins.

● SLA & Delivery Rigor: 98%+ global adherence to contractual SLAs, quality benchmarks,

and workforce management metrics.

● Talent Development: Employee retention, engagement metrics, and successful execution

of upskilling IDPs across the team.

Required Qualifications & Experience

● Education: Bachelor's Degree in Business Administration, Operations, Human Resources,

or related field (Master's Degree / MBA strongly preferred).

Experience:

● 20+ years of progressive corporate experience within RPO, MSP, BPO, or Global Talent

Acquisition Delivery environments.

● 10+ years in leadership roles managing large-scale global or multi-country operations.

● Proven track record of managing multi-million-dollar portfolios ($15M+) with direct P&L

accountability.

● Transformation Expertise: Demonstrated expertise leading process transformations,

implementing automation/AI technologies, and navigating complex matrix organizations.

● Travel: Willingness to travel locally and globally as required by business and client

demands.