Director of Professional Services

Zycus is seeking a dynamic Director Professional Services to lead large-scale enterprise implementations and drive delivery excellence across our global customer base. While Source-to-Pay (S2P) experience is preferred, we welcome leaders with strong backgrounds in enterprise SaaS or ERP transformation programs, including SAP S/4HANA, Oracle ERP Cloud, Workday, NetSuite, Infor, JD Edwards, or large-scale digital transformation initiatives across Procurement, Finance, O2C, CLM, or Supply Chain.This role will be responsible for leading complex customer implementations, managing global delivery teams, and ensuring successful adoption of Zycus solutions while delivering measurable business value to customers.

The DirectorProfessional Services/Implementation will be responsible for leading complex customer implementations, managing global delivery teams, and ensuring the successful adoption of Zycus solutions while delivering measurable business value to customers. The Director will also govern enterprise SaaS implementations executed through system integration (SI) partners, ensuring delivery quality, enforcing governance standards, and holding partners accountable so that all programs meet Zycus and customer expectations.

In addition, the Director will play a critical role in driving AI-led transformation within the Professional Services organization, leveraging Generative AI and automation to improve delivery efficiency, accelerate implementations, enhance consulting productivity, and create scalable delivery models. Driving GenAI innovation within the delivery organization will be a key performance indicator (KPI) for this role.

Responsibilities

• Delivery Leadership

Lead end-to-end delivery of large-scale enterprise SaaS implementations, ensuring successful deployment, adoption, and value realization for global customers. Provide delivery oversight across both internal teams and partner-led implementations.

• Partner Delivery Governance

Govern and oversee delivery executed through Zycus system integrator and implementation partner ecosystem, ensuring partners adhere to Zycus implementation standards, delivery methodologies, and quality expectations.

• Partner Accountability & Escalation Management

Act as the primary escalation point for partner-led implementations. Hold partners accountable for delivery quality, timelines, and commitments, and proactively intervene in cases of delivery risks, missed milestones, or quality issues.

• Program Governance

Establish strong governance frameworks including program management, risk mitigation, stakeholder alignment, and delivery quality across complex multi-module transformation programs.

• Customer Engagement

Act as a trusted advisor to senior customer stakeholders, ensuring alignment between customer objectives and Zycus solution capabilities. Provide transparency and confidence in partner-led delivery programs.

• Team Leadership

Manage and mentor a global team of implementation consultants, program managers, and delivery leads to ensure high-quality delivery and customer satisfaction.

• Delivery Excellence

Drive best practices, implementation methodologies, delivery playbooks, and accelerators to ensure scalable and repeatable implementation success across both internal and partner delivery teams.

• Cross-Functional Collaboration

Partner closely with Sales, Product, Engineering, Customer Success, and Alliances teams to support strategic deals, strengthen the partner ecosystem, ensure seamless implementation transitions, and enhance customer value realization.

• Pre-Sales & Deal Support

Provide subject matter expertise during the pre-sales phase by supporting solution design, delivery scoping, partner alignment, and implementation planning for large enterprise deals.

• Operational Performance

Drive key delivery metrics including implementation timelines, utilization, partner performance, margin performance, and customer satisfaction (CSAT).

Continuous Improvement

Identify opportunities to improve delivery efficiency through automation, AI-enabled delivery models, reusable implementation assets, and partner enablement programs to strengthen the overall delivery ecosystem.

• AI & GenAI Innovation in Delivery

Drive adoption of Generative AI and AI-powered automation across the Professional Services organization to improve implementation efficiency, accelerate delivery timelines, and enhance consultant productivity. Identify opportunities to embed GenAI-enabled delivery frameworks, automation tools, and AI-assisted implementation models into Zycus delivery methodology. Champion AI-led innovation initiatives and establish measurable impact on delivery outcomes as a key performance metric.

Required Skills & Experience

• 12 16 years of experience in Professional Services, Consulting, or enterprise SaaS/ERP delivery.
• Strong experience leading large-scale digital transformation programs involving ERP or enterprise SaaS platforms (SAP, Oracle, Workday, NetSuite, etc.).
• Experience managing complex global implementations with multi-stakeholder governance structures.
• Demonstrated success managing cross-functional delivery teams across geographies.
• Strong understanding of enterprise implementation methodologies, program governance, and risk management frameworks.
• Experience supporting pre-sales, solution scoping, and implementation planning for enterprise deals.
• Ability to build strong relationships with senior customer stakeholders and influence executive decision-making.
• Experience driving delivery excellence, process standardization, and scalable implementation frameworks.
• Exposure to AI, automation, and analytics in modern professional services delivery models is a strong plus.
• S2P or procurement domain experience is preferred but not mandatory.

Why Join Zycus

-Innovative AI-Driven SaaS Platform

Lead implementations for cutting-edge AI-powered procurement solutions.

-Industry Leadership

Zycus is recognized by Gartner as a leader in Procurement Software Suites.

-High-Growth Organization

Be part of a company growing at 50% YoY across EMEA and APAC markets.

-Global Impact

Work with Fortune 500 enterprises on complex procurement transformation initiatives.

-AI Innovation

Help drive the future of GenAI-enabled procurement transformation through the Merlin platform.

About Zycus

Zycus empowers procurement teams to unlock deep value through its comprehensive Source-to-Pay (S2P) platform. At the core of the platform is the Merlin Agentic Platform, which orchestrates intelligent AI agents to automate procurement processes and drive efficiency.

Key AI agents include:

• Merlin Intake Agent Simplifies procurement requests and improves user adoption
• Merlin Autonomous Negotiation Agent Automates tail-spend negotiations to drive additional savings
• Merlin Contract Agent Enables compliant contract drafting and risk monitoring
• Merlin AP Agent Automates invoice processing with high accuracy and speed

Join Zycus in redefining procurement with Cognitive Procurement and help shape the next generation of AI-driven enterprise transformation.