Director of Product Management

About Tekion

Tekion is revolutionizing the automotive industry with the first and fastest cloud-native automotive platform, connecting OEMs, retailers, and partners through the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). Leveraging cutting-edge technology, big data, machine learning, and AI, Tekion delivers seamless, configurable integration and enhanced customer engagement across the automotive retail ecosystem. With a global workforce of nearly 3,000 employees, Tekion is dedicated to enabling the best automotive retail experience ever.

Job Overview

Leads cross-functional teams to define and execute product strategies that align with business objectives and customer needs across Tekion's Service (Fixed Ops / After Sales) portfolio. Oversees the product lifecycle from ideation to launch, ensuring products - including AI-native agents and intelligent workflows across the service and repair order lifecycle - deliver measurable value and drive company growth.

Key Responsibilities

Develops and communicates a clear product vision and strategy for the Service portfolio that aligns with company goals and the economics of dealership Fixed Ops.

• Leads, mentors, and manages a team of product managers, fostering professional growth and a high-performance, ownership-driven culture.

• Oversees the product development process, ensuring timely delivery of high-quality products across scheduling, repair order, warranty, invoicing, and customer communication.

• Defines and ships AI-native products and agents while establishing clear frameworks for when AI should inform, decide, execute, or escalate to a human and partners with Data Science and Engineering to move from prototype to trustworthy, production-grade capabilities.

• Collaborates with cross-functional teams, including engineering, design, marketing, and sales, to bring products to market effectively and drive adoption and monetization.

• Analyzes market trends, customer feedback, and the competitive landscape to inform product decisions and sharpen differentiation against legacy DMS providers.

• Owns the commercial case for the product area: pricing, packaging, and the path to ARR growth to ensure every initiative carries a clear hypothesis and path to revenue or operational impact.

• Establishes and monitors key performance indicators (KPIs) - adoption, engagement, satisfaction, and revenue - to measure product success and inform future strategies.

• Drives continuous improvement in product management processes and practices, instilling discipline across the product development lifecycle (PDLC) and operating rhythm.

Job Complexity

Oversees multiple product lines within the Service portfolio with significant strategic and revenue impact, including AI-native products operating in complex, real-world dealership environments. Manages cross-functional teams and aligns product initiatives with broader business strategies, navigating the added complexity of data readiness, compliance, accuracy, and change management inherent to deploying AI at scale.

Required Supervision

Operates with a high degree of autonomy. Reports to senior leadership and is accountable for product performance, commercial outcomes, and alignment with company goals.

Expertise

Demonstrates deep expertise in product management, strategic planning, and team leadership, with proven experience building AI/ML-powered products and connecting product decisions to commercial outcomes. Recognized as a thought leader within the organization and industry, ideally with credibility in automotive retail, dealership operations, or adjacent vertical SaaS.

Qualifications

• 10+ years of experience in product management, with a track record of leading successful product initiatives.

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.

• Proven experience in managing cross-functional teams and driving product strategy.

• Hands-on experience building AI/ML-powered products and shipping trustworthy AI into production.

• Strong commercial instincts - comfort with pricing, packaging, business cases, and tying product to revenue.

• Strong analytical skills and ability to translate market insights into actionable product plans.

• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

• Familiarity with Agile methodologies and product development tools.

• Domain experience in automotive retail, Fixed Ops / After Sales, or vertical SaaS is a strong plus.

Perks & Benefits

• Competitive compensation and generous stock options.

• Medical insurance coverage.

• Work with some of the brightest minds from Silicon Valley's most dominant and successful companies.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.