Director of Product Design

Director of Product & Technology (Portal Lead)

Reports To: Chief Operating Officer (COO) | Location: Remote

Key ResponsibilitiesProduct Development & Delivery

· Lead the offshore Portal Team in the design, build, testing, and deployment of MyHUB, ConserveHUB, and related product enhancements.

· Ensure all products are developed according to defined timelines, quality standards, and integration requirements.

· Manage day-to-day development activities including sprint planning, QA, and release management.

· Provide regular progress updates and technical reporting to the COO and U.S.-based leadership team.

· Oversee release readiness and post-deployment validation to maintain stability and performance.

Operational & Process Discipline

· Develop and document standardized delivery and support processes to ensure consistency across projects, including handoff checklists, QA sign-offs, and deployment runbooks.

· Create and maintain comprehensive technical and process documentation, ensuring knowledge transfer and continuity across global teams.

· Establish structured onboarding and training programs for new developers, QA, and support staff to promote best practices and reduce ramp-up time.

· Collaborate with product and support teams to build clear post-deployment support frameworks, including escalation paths, SLA monitoring, and feedback loops for continuous improvement.

Team Leadership & Operations

· Manage and mentor developers, QA engineers, and UI/UX contributors within the offshore team.

· Implement clear processes for task management, issue tracking, and quality control (e.g., JIRA, GitHub, Confluence).

· Monitor team utilization, productivity, and adherence to performance SLAs.

· Foster collaboration, accountability, and a continuous improvement mindset within the team.

Coordination with Implementation Partners

· Serve as the technical liaison with Enterprise Solutions Consulting (ESC) and other Oracle implementation partners.

· Ensure portal development and integration efforts align with project milestones and client delivery schedules.

· Support delivery teams with troubleshooting, testing, and API coordination as needed.

Vendor & Partner Management

· Coordinate with external vendors and development partners involved in product build, hosting, or security.

· Manage communication, documentation, and delivery expectations for third-party integrations.

· Participate in technical evaluations and onboarding for new vendors or technology providers.

Product Roadmap & Alignment

· Work closely with the COO to maintain the product roadmap and ensure alignment with Oracle CCS updates and partner releases.

· Provide input on feature prioritization and feasibility based on technical capabilities and resource capacity.

· Ensure timely adoption of Oracle and industry best practices for integration, performance, and compliance.

Compliance, Security & Quality Assurance

· Ensure products meet PCI, OWASP, and other relevant security and compliance requirements.

· Oversee code reviews, testing, and environment management to maintain product stability and security.

· Support audit and documentation processes related to technical compliance and client requirements.

QualificationsTechnical Expertise

· 10+ years of experience in software development, with 5+ years in a technical leadership or delivery management role, preferably in SaaS or enterprise environments.

· Strong understanding of modern web technologies (React, Angular, .NET Core, or equivalent frameworks).

· Proficiency in API development and integration, particularly RESTful and JSON-based architectures.

· Working knowledge of Oracle Cloud Infrastructure (OCI) or Oracle Customer Cloud Service (CCS) integration is highly desirable.

· Familiarity with AWS or other major cloud platforms for hosting, CI/CD, and deployment management.

· Experience overseeing QA and release cycles using tools like JIRA, GitHub, Bitbucket, or Azure DevOps.

· Strong understanding of data security and compliance frameworks such as PCI-DSS, SOC2, OWASP, and GDPR.

Leadership & Management

· Proven ability to lead and scale offshore technical teams, balancing development speed with code quality and security.

· Experience implementing Agile or hybrid development methodologies, including sprint management, backlog grooming, and iterative delivery.

· Skilled in resource planning, team utilization tracking, and performance management for offshore teams.

· Strong documentation and communication skills — able to provide clear reporting to U.S.-based leadership and coordinate across time zones.

· Demonstrated ability to collaborate with functional and non-technical stakeholders, translating business goals into executable technical plans.

Operational & Process Discipline

· Experience managing technical delivery pipelines and ensuring adherence to SLAs and project milestones.

· Familiarity with incident management, escalation handling, and root cause analysis.

· Strong focus on code review standards, testing automation, and deployment reliability.

· Proven ability to enforce governance around change management and environment controls (QA, staging, production).

Required Industry Experience

· Prior work in utilities, energy, or government SaaS platforms, particularly where data accuracy, billing, and regulatory compliance are critical.

· Exposure to customer portal solutions, billing/payment integrations, or CRM systems (such as Oracle CCS, SAP, or CIS platforms).

· Experience integrating with payment gateways or billing processors via secure APIs (PCI scope awareness a plus).

Soft Skills & Attributes

· Exceptional organizational and time-management skills.

· High attention to detail with a focus on repeatable process and quality assurance.

· Ability to work independently while maintaining accountability to global leadership.

· Proactive, solution-oriented mindset — comfortable addressing ambiguity and building structure in developing organizations.

· Fluent in written and spoken English; able to communicate technical details clearly to business stakeholders.

Bonus Skills (Nice-to-Have)

· Experience with AI/ML frameworks or using AI tools to optimize workflows and support automation.

· Familiarity with DevSecOps practices and infrastructure as code (Terraform, Ansible, etc.).

· Knowledge of utility billing or CIS data models and integration patterns.

· Project management certification (e.g., PMP, CSM) or equivalent practical experience managing enterprise software delivery.