As Director of Operations, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities of the Director of Operations:
- Ensures the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels
- Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
- Implements strategies where key hotel metrics are identified, communicated and delivered
- Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
- Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled
- Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
- Builds and maintains effective working relationships with all key stakeholders
- Reviews and scrutinizes business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Director of Operations:
- Proven experience in hotel operations with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
