Director of Operations

Accountable for achieving service level, cost, quality and employee morale within his/her AOR.

• Building medium-long term facility expansion plans based on the company's vision by proactively working with network/A&I.

• Drive SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.

• Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.

• Facilitate communication and coordination with different teams such as commercial, security & fleet.

• Working with business development and customer success teams to reduce client escalation by monitoring that the queries, issues & grievances are taken care of within

time and improving customer experience.

• Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs.

• To assess the capability gaps of the team and to build a training plan to rectify the gaps.

• HR/Employee related KRA's – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor.

• Functional Skills – Operations Management, Data Analysis, Stakeholder Management

• Experience - Relevant experience in Logistics/ Manufacturing industry.

• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude

• Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with

senior management.

*Traveling will be a part of the role.