Job Description
Senior Director – Workplace Experience / Director of Hospitality
Company: Compass Group India
Location: Bengaluru, Karnataka
Employment Type: Full-time, On-site
Role Purpose
Compass Group India is looking for a senior hospitality and workplace experience leader to build, lead, and continuously elevate a premium workplace experience program for a large corporate / GCC client environment
.This role is designed for a leader who can bring together the polish of luxury hospitality, the discipline of corporate operations, and the warmth of employee-centric service. The incumbent will be responsible for creating a hospitality-led workplace that enhances employee experience, client engagement, operational consistency, and service excellence across the site.
The role will be highly visible and will require strong pre-opening / transition leadership, service design capability, team-building strength, stakeholder management, and the ability to operate in a fast-paced, high-expectation corporate environment
Key Accountabilities
The Senior Director – Workplace Experience will be responsible for leading and governing the end-to-end workplace hospitality experience, including
- Reception and Guest Experience
- Lead premium front-of-house experiences across client-facing reception areas, ensuring a warm, polished, consistent, and brand-aligned welcome for employees, visitors, and senior stakeholders
- Workplace Ambassador
- Build and manage a high-impact team of workplace ambassadors responsible for employee engagement, floor experience, meeting room support, issue resolution, and day-to-day workplace assistance
- .Meeting Room Reservations and Governance
- Oversee meeting room booking, reservation accuracy, room readiness, utilization governance, and seamless coordination for internal and external meetings
- Internal Events and Venue Management
- Support planning and execution of employee events, leadership meetings, townhalls, client visits, and high-profile engagements with strong attention to detail
- Office Services
- Lead service delivery for workplace support functions such as mailroom, stationery, office supplies, employee assistance desks, and related soft services
- Food and Beverage Experience Partnership
- Work closely with Compass F&B operations teams and client stakeholders to ensure the cafeteria, pantry, beverage, and hospitality experience is aligned with the overall workplace experience vision
- .Uniform, Grooming, and Service Standard
- Establish grooming standards, uniform discipline, service etiquette, and daily experience protocols for all customer-facing teams
- .Governance, KPIs, and Continuous Improvement
- Define service metrics, operating rhythms, reporting dashboards, escalation processes, audit mechanisms, and continuous improvement plans
.Key Responsibilities
- Lead the workplace experience strategy from mobilization / transition through stabilization and steady-state operations
- Design and implement service models, standard operating procedures, guest journeys, employee touchpoints, and experience standards
- Recruit, train, coach, and develop high-performing workplace experience teams
- Build a culture of service excellence, ownership, accountability, pride, and proactive problem-solving
- Partner with client leadership, HR, facilities, security, technology, admin, and real estate teams to deliver an integrated workplace experience
- Maintain strong on-floor presence through regular walkthroughs, real-time coaching, service checks, and employee interaction
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management, or a related field preferred
- .Postgraduate qualification / executive education in hospitality, business management, workplace strategy, or service excellence will be an added advantage
Key Success Measure
- Employee and client satisfaction scores
- Service quality audit scores
- Meeting room and event service accuracy
- Complaint resolution turnaround time
- Front-of-house experience standards
- Team grooming, training, and retention
- SLA adherence and governance compliance
- Successful mobilization and stabilization of workplace experience services
Ideal Candidate Profile
The ideal candidate should be a polished, hands-on, hospitality-driven leader who can operate at both strategic and floor level. They should be equally comfortable presenting to senior leadership, designing service frameworks, walking the floor, coaching ambassadors, resolving escalations, and creating memorable workplace experiences
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