About the Company
Kapture CX is an AI-powered customer experience platform helping enterprises streamline support, improve engagement, and drive business growth through automation and AI-led solutions. Trusted by global brands, Kapture enables organizations to deliver seamless customer experiences across channels.
About the Role
We are looking for a strategic and growth-driven leader to manage high-value enterprise accounts and drive long-term customer expansion. This is not a traditional Customer Success role focused on account servicing at scale. Instead, the role requires deep engagement with a focused portfolio of strategic accounts to drive customer value, business impact, and revenue growth. The ideal candidate will act as a trusted advisor to enterprise stakeholders, understand complex customer use cases, proactively solve business challenges, and create growth opportunities within existing accounts. This role is best suited for professionals with strong experience in Enterprise SaaS, strategic account management, customer growth, or consultative customer engagement.
Responsibilities
- Own and grow relationships with strategic enterprise customers across geographies
- Drive account growth, customer retention, adoption, and long-term business value
- Build executive-level relationships with key customer stakeholders
- Understand customer business objectives and translate them into scalable solution-driven engagements
- Identify and create expansion opportunities within existing accounts
- Lead strategic business reviews, workshops, product adoption discussions, and value realization conversations
- Partner closely with Product, Delivery, Support, and Leadership teams to drive customer outcomes
- Act as an escalation point and ensure proactive resolution of customer challenges
- Track customer health, engagement, adoption, and overall account performance
- Contribute to strategic growth initiatives and customer success processes within the organization
Qualifications
- 7–10 years of experience in Enterprise SaaS, Strategic Account Management, Customer Growth, or Customer Success roles
- Proven experience managing enterprise or high-value strategic accounts
Required Skills
- Strong consultative, problem-solving, and stakeholder management capabilities
- Ability to identify customer pain points and build value-driven solutions
- Strong communication, presentation, and executive relationship management skills
- Experience driving account expansion, renewals, and customer growth
- Proactive, ownership-driven, and strategic mindset
Preferred Skills
- Experience in CX, SaaS, Automation, or AI-driven platforms is preferred
