Key Responsibilities of the Director of Food & Beverage:
- Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
- Develops and implements plans where property food & beverage initiatives & hotel targets are achieved.
- Leads and manages the food & beverage team, fostering a culture of growth, development and performance within the department.
- Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Establishes and delivers effective programmes that advance service standards, profitability and cost control.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Requirements of the Director of Food & Beverage:
- Proven experience in food & beverage service with strong problem-solving capabilities.
- Excellent leadership skills with a hands-on approach and lead-by-example work style.
- Commitment to exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions, offering advice and recommendations.
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
- Experienced in using IT systems on various platforms.
- Strong communication.
