About Zyeta
Zyeta is an integrated workspace design-and-build firm that delivers exceptional workspace interiors built on the latest thinking in design, workforce experience, and sustainability. Through a unique combination of people, processes, and technology, we provide clients with unparalleled value.
We transform raw spaces into award-winning offices, data centres, and other commercial environments, delivering large and mid-sized projects for a diverse international clientele across India.
Our culture is defined by ownership, agility, and excellence, where speed, accountability, and teamwork form the foundation of everything we do.
Role Overview
The Director of Client Success is accountable for the successful delivery of commercial workspace projects from initial client engagement through project handover and beyond. This role serves as the bridge between Business Development, Design, Project Management, Finance, and Execution teams, ensuring projects are delivered profitably while building long-term client relationships.
The role carries ownership of project P&L, client satisfaction, delivery excellence, and account growth.
Key Responsibilities
Pre-Sales & Strategic Planning
- Partner with the Business Development team to understand client business objectives, operational challenges, and workspace requirements.
- Lead the strategic direction of project pitches and proposals in collaboration with Design and Cost teams.
- Ensure proposed solutions are commercially viable, operationally feasible, and aligned with profitability targets.
- Identify project risks, constraints, and dependencies during the proposal stage and develop mitigation plans.
Project Leadership & Financial Management
- Act as the primary escalation point for clients and internal stakeholders throughout the project lifecycle.
- Align project execution with client KPIs, business objectives, and project goals.
- Own project profitability through oversight of budgets, cash flows, commercial performance, and financial forecasting.
- Conduct periodic reviews of project scope, drawings, schedules, budgets, risks, and overall delivery progress.
- Review project health across key parameters including quality, cost, timeline, stakeholder alignment, and risk management.
- Cross-verify project status, action items, costs, and timelines with clients, vendors, consultants, and internal teams.
- Ensure design intent is consistently maintained in project documentation and on-site execution.
Client Success & Stakeholder Management
- Build trusted relationships with key client stakeholders and serve as their executive point of contact.
- Facilitate discussions between clients and internal teams to resolve issues, manage expectations, and maintain project momentum.
- Drive proactive communication and stakeholder alignment throughout the project lifecycle.
- Ensure a seamless client experience from project initiation through completion.
Project Handover & Account Growth
- Oversee project handover, client onboarding, technical training, documentation, and commercial closure.
- Collect client feedback, capture lessons learned, and support continuous improvement initiatives.
- Maintain long-term client relationships to drive repeat business, referrals, and strategic account growth.
- Identify opportunities for future engagements and collaborate with the Business Development team to expand existing accounts.
Success Metrics
- Drive project profitability and strong financial performance across all engagements.
- Build long-term client relationships that generate repeat business, referrals, and documented success stories
- Lead high-quality pitches and improve project win rates.
- Ensure seamless project delivery while maintaining design quality, timelines, and risk control.
- Achieve smooth project handovers and techno-commercial closure with zero scope gaps.
- Develop high-performing teams through mentoring, collaboration, and accountability.
- Contribute to business growth through key client acquisition and strategic opportunities.
Who You Are
- A strategic thinker who anticipates challenges and drives solutions proactively.
- Customer-focused, with a strong commitment to delivering exceptional client experiences.
- An effective communicator who builds trust and alignment across stakeholders.
- A collaborative leader who inspires teams and drives cross-functional success.
- Skilled in planning, prioritisation, and risk management to ensure predictable outcomes.
- Resilient, adaptable, and able to thrive in dynamic and fast-changing environments.
Qualifications & Experience
- Bachelor's degree in Architecture; postgraduate qualification in Project Management from NICMAR, RICS, or a similar institution preferred.
- 8–15 years of experience in workspace design, client engagement, project management, or related leadership roles.
- Strong communication, stakeholder management, and relationship-building skills.
- Proven ability to lead and collaborate with cross-functional teams.
- Demonstrated expertise in project planning, execution, and risk management.
Qualifications & Experience
- Bachelor's degree in Architecture; postgraduate qualification in Project Management from NICMAR, RICS, or a similar institution preferred.
- 8–15 years of experience in workspace design, client engagement, project management, or related leadership roles.
- Strong communication, stakeholder management, and relationship-building skills.
- Proven ability to lead and collaborate with cross-functional teams.
- Demonstrated expertise in project planning, execution, and risk management.
What We Offer
- A high-trust culture that empowers ownership, accountability, and decision-making.
- An innovative environment where creativity and fresh thinking are encouraged.
- Meaningful opportunities for professional growth, leadership development, and continuous learning.
- A collaborative and supportive team that values expertise, recognises contributions, and celebrates success
Why Zyeta
At Zeta, client success is not a support function — it is ownership of the entire journey, from the first pitch to a client who becomes your strongest advocate. As a Client Success Officer, you will lead cross functional teams, own the P&L, and turn award-winning workspaces into lasting relationships.
DREAM IT. DO IT.
