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pravagas

Director of Client Services

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  • Posted a month ago
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Job Description

Position: Director of Client Services – Offshore Operations

Location: Vadodara

Industry: MSP Staffing | Offshore Delivery

Experience: 10+ Years

Mode: Onsite

One of esteemed clients in Vadodara hiring a Director of Client Services to lead and scale our offshore teams in Vadodara. This role will play a key part in driving operational excellence, enhancing client experience, and building a high-performing delivery function for our MSP staffing business.

Key Responsibilities:
  • Lead and mentor offshore client services teams.
  • Drive team productivity, performance, and training.
  • Collaborate with US Directors for account planning and client success.
  • Provide operational support and ensure top-notch customer experience.
  • Scale the team to meet business growth with strategic hiring.
  • Own client relationships and deliver results that exceed expectations.
What We're Looking For:
  • 10+ years of staffing experience; 5+ in team leadership roles.
  • Strong MSP operations knowledge and client-facing background.
  • Proven experience managing offshore delivery teams.
  • Ability to thrive in a fast-paced, metrics-driven environment.
  • Excellent communication, collaboration, and leadership skills.

If you're passionate about building world-class client delivery teams and driving results, let's connect!

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About Company

Job ID: 126958557

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