Director of Client Services

Position: Director of Client Services – Offshore Operations

Location: Vadodara

Industry: MSP Staffing | Offshore Delivery

Experience: 10+ Years

Mode: Onsite

One of esteemed clients in Vadodara hiring a Director of Client Services to lead and scale our offshore teams in Vadodara. This role will play a key part in driving operational excellence, enhancing client experience, and building a high-performing delivery function for our MSP staffing business.

• Lead and mentor offshore client services teams.
• Drive team productivity, performance, and training.
• Collaborate with US Directors for account planning and client success.
• Provide operational support and ensure top-notch customer experience.
• Scale the team to meet business growth with strategic hiring.
• Own client relationships and deliver results that exceed expectations.

• 10+ years of staffing experience; 5+ in team leadership roles.
• Strong MSP operations knowledge and client-facing background.
• Proven experience managing offshore delivery teams.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Excellent communication, collaboration, and leadership skills.

If you're passionate about building world-class client delivery teams and driving results, let's connect!