Director of celebrations

Operational

.Ensures professional celebration interactions using Hyatt's Consultative Engagement principles and SMART philosophies to create memorable experiences.

.Pre‑qualifies and targets major companies, government departments, and community partners, utilizing the events database to develop effective celebration strategies that enhance the hotel's market presence.

.Carefully plans celebration activities with defined objectives that align with Hyatt's values of care and connection.

.Maintains a detailed knowledge of hotel facilities, features, and services to seamlessly integrate them into celebration experiences.

.Professionally conducts outreach and engagement activities to identify new opportunities for associate and guest celebrations.

.Meets and greets VIP guests during celebrations, ensuring personalized recognition upon arrival and departure.

.Conducts regular market surveys and competitor research to innovate and elevate celebration offerings.

.Plans and makes visits to companies and government departments-our current and potential clientele-to explore new celebration and event partnership opportunities.

.Entertains and conducts site inspections for company representatives, government officials, and delegates whenever required.

.Implements all celebration action plans related to responsibility areas as outlined in the hotel's marketing and engagement calendar.

.Assists Celebration Buddy to follow up on all matters in their absence, ensuring continuity of initiatives.

.Reviews and constantly seeks productivity improvements through streamlining of celebration workflows and taking work out of the system where appropriate.

Financial

.Achieves the monthly and annual personal target contributing to the Events Sales revenue.

.Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.

.Continuously seeks ways to maximise revenues and profits by cross selling and upselling other facilities and service.

.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

.Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

.Constantly monitors and evaluates local, national and international market trends, and the competitor hotels sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.

.Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

.Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

.Assists in the recruitment and selection of Sales employees if required.Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

.Assists to oversee the punctuality and appearance of Events Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

.Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

.Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

.Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

.Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

.Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

.Supports the implementation of changes as a result of the Employee Opinion Survey.

.Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

.Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

.Maintains complete and supported records of all Event Sales Agreements, Contracts and Quotations for the Hotel.

.Establishes an efficient trace file to ensure that all business booked is properly tracked.

.Submits Sales report to Associate Director of Events in a timely manner.

.Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

.Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.