Director, IT Operations

The Role:

We are looking for a dynamic, hands-on Director of IT Operations to lead our global infrastructure and support operations from our India hub. This role is critical to ensuring the stability, scalability, and security of Strategy s enterprise IT systems. You will shape and drive our infrastructure strategy, lead a talented international team, and partner with business and technology stakeholders across regions to deliver robust, secure, and cost-effective IT solutions.

Your Focus:

• Lead a high-performing global team of engineers and subject matter experts across infrastructure, network, systems, and storage.
• Inspire, hire, mentor, and develop a diverse, world-class IT team.
• Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies.
• Establish and track KPIs to measure team performance, system uptime, and customer satisfaction.
• Oversee operations for data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery.
• Ensure high availability, performance, and security of all corporate IT systems.
• Manage Active Directory, Microsoft 365, server management, and system patching (SCCM).
• Implement and maintain secure configurations for hardware, software, and network services.
• Define and enforce IT operational standards, documentation, runbooks, and SLAs.
• Plan and coordinate maintenance windows, change controls, upgrades, and incident response.
• Own asset lifecycle management, inventory controls, and procurement recommendations.
• Manage on-call rotations and ensure 24/7 global support readiness.
• Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs.
• Lead vendor relationship management, contract renewals, and performance reviews.
• Evaluate cloud provider services and ensure optimal utilization and cost efficiency.
• Ensure adherence to IT policies, regulatory standards, and internal controls.
• Support internal/external audits and compliance initiatives (e.g., ISO 27001, SOC2).
• Own infrastructure-related evidence collection and documentation for certifications.

Core Attributes:

Motivation. Passion. Integrity. Innovation. Collaboration. Customer Focus.

Experience & Skills:

• Bachelor s degree in Computer Science, Engineering, or related field.
• 7+ years in IT infrastructure operations, including 5+ years in a management or leadership role.
• Experience running a 24/7 enterprise-grade infrastructure across multiple regions.
• Proven success in disaster recovery planning, testing, and execution.
• Project management expertise delivering complex cross-functional IT initiatives.
• Advanced knowledge of enterprise network architectures (Cisco, Aruba, Nexus).
• Strong experience with firewalls/VPNs (Palo Alto, Cisco, Juniper), and load balancers (F5, Citrix, Meraki).
• Deep hands-on experience managing cloud networking components across major hyperscalers (AWS, Azure, GCP), including VPC/VNET peering, site-to-site VPNs, transit gateways, and Direct Connect/ExpressRoute configurations.
• Expertise in Microsoft technologies (AD, O365, SCCM), virtualization, and endpoint security.
• Excellent written and verbal communication skills.
• Ability to navigate complex global organizations and influence stakeholders at all levels.
• Strong analytical mindset with a bias for action and continuous improvement.