Director, Information Technology

What You'll Be Doing:

• Developing and implementing a comprehensive Reliability Architecture to ensure high standards of reliability and performance across all platforms, systems, and tools.
• Integrating Monitoring and Alerting systems into the observability platform to ensure early detection and resolution of issues.
• Managing Incident Response, leading the team during major incidents, ensuring quick and effective resolution, and conducting thorough postmortem analyses.
• Driving Automation & Continuous Improvement initiatives to reduce incidents, improve efficiency, and enhance reliability.
• Instilling a culture of Proactive Thinking within the team, managing change effectively, and overseeing the improvement of Change Management procedures.
• Communicating effectively with stakeholders regarding reliability issues, building strong relationships, and fostering a culture of open communication.

The Impact You Will Have:

• Ensuring the reliability and performance of critical infrastructure services that support engineering and business teams.
• Enhancing the resilience and efficiency of our private cloud environment through strategic reliability practices.
• Improving incident response times and minimizing the impact of major incidents on business operations.
• Driving continuous improvement and innovation in infrastructure reliability and performance.
• Building a proactive and forward-thinking team culture that anticipates and addresses potential issues.
• Fostering strong relationships and effective communication across teams and stakeholders, ensuring alignment and collaboration.

What You'll Need:

• 5+ years of practical application and experience in managing SRE lifecycle practices for a mid-to-large organization.
• 10+ years of experience working on various infrastructure technologies, including Linux platforms, storage platforms, networking protocols, DNS/LDAP, and databases.
• 5+ years of direct experience troubleshooting and solving infrastructure problems.
• Proven process-oriented approach to solving problems and improving reliability.
• Proven experience with Automation, focusing on developing custom monitors and automated testing processes.

Who You Are:

• A strategic and dynamic leader with a passion for technology and innovation.
• An excellent communicator who can build strong relationships and foster a culture of open communication.
• A proactive thinker who anticipates potential issues and plans for future needs.
• A problem solver with top-notch troubleshooting skills and a process-oriented approach.
• A champion of continuous improvement, always seeking ways to enhance reliability and efficiency.