Director - Information Technology - Global Service Centre

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Head IT

The job description involvesleading and establishing the IT function for an offshore centre, with key responsibilities including strategic planning, operational management, and team leadership. The role requires a strong technical background combined with business acumen to drive innovation, ensure service delivery, and manage finances, talent, and risk for the GSC.

Reporting To:It will be a matrix reporting structure wherein the Solid Reporting will be to Group IT and dotted line reporting to Global Shared Service Centre Head

Role Summary

We are seeking an experienced and visionary Technology leader to fill the role of Head - Global Service Centre (GSC).

The ideal candidate will have over 20 years of overall IT leadership experience, with a minimum of 10 years specifically dedicated to building and managing offshore IT delivery centres.

This is a pivotal role that requires a technically savvy leader to be instrumental in the end-to-end setup and management of our new IT GSC in India and other regions as we expand our footprint to other geographies

Ideal candidate will be responsible for overseeing a diverse and multidisciplinary team across IT Applications, Infrastructure, Data & Analytics, and Information Security, driving continuous innovation and IT process improvement.

Job Description:

Act as the senior level strategic interface with the broader DP World business. Understand the business challenge, define forward thinking and innovative solutions and oversee successful delivery and roll out. Take end to end accountabilities for all aspects of IT including acting as a supportive voice to the business and always being on hand as an escalation point for operational and delivery issues. Able to evaluate the broader asset rich environment and architect a suitable IT strategy which aligns to the wider business plans, vision and goals. Instead, DP World are seeking appointments who understand industrial technology landscapes, candidates who are able to leverage technology to drive business advancement, internal and external customer satisfaction.

The ability to think outside of the box is essential. Consider the broader DP World business and what new technologies can bring change and business growth and collaborate with Group Technology team. Evaluate the opportunities for interconnected assets, explore the opportunities for IT Workflow Automation coupled with operational big data harvested from the digitally enabled asset estate. The ability to be at the forefront of industry thinking will be essential.

Key Responsibilities and KPI's:

Develop, maintain and own IT business plans that reflect the demand and strategic requirements of the business. Understand business strategy, business processes and information.

Needs to exploit IT and enable the business to deliver against its plans.

Drive innovative thinking, encouraging the business to look outside of the box and make the impossible possible, aiding internal and external customer engagement.

Build relationships with peers across DP World and the broader Group technology team, influence their ways of working in a matrix model, promoting the benefits of new approaches.

Build relationships with key stakeholders beyond technology in a complex, multi-division business.

Communicate and promote a vision to a diverse range of people, both technical and non-technical, and at a variety of levels.

Drive and shape ideas in a changing, sometimes ambiguous environment and remain resilient in the face of adversity.

Act in a strategic capacity but also be willing to get hands dirty whenever necessary.

Define the GSC's vision, operational model, and delivery strategy in alignment with the parent company's global objectives.

Establishment and Management:Oversee the end-to-end setup and management of the IT GSC, including legal, real estate, and initial operations.

Operational Excellence:Ensure efficient, high-quality service delivery against service level agreements (SLAs) and key performance indicators (KPIs).

Team Leadership:Provide executive leadership to a multidisciplinary team across areas like applications, infrastructure, data, and security. Demonstrate strong people skills, outstanding communication and ability to influence without direct control. Being comfortable operating in a matrix environment will be key. Naturally personable and affable day by day, highly resilient and robust.

Financial Management:Manage the GSC's P&L and financial aspects, including profitability and tax-related responsibilities.

Innovation and Transformation:Drive digital transformation, innovation, and continuous process improvement within the GSC.

Talent Management:Develop and execute hiring, onboarding, and career development frameworks to build and retain a high-performing workforce.

Stakeholder Management:Build and maintain strong partnerships with global executives and business stakeholders to ensure alignment.

Compliance and Governance:Ensure adherence to all relevant corporate governance, compliance, and risk management frameworks.

Key skills and qualifications

• Extensive experience in IT leadership, with significant experience in building and managing offshore delivery centres or GSCs.
• Collaborate with Group IT and work with Capability teams and manage rollouts of key applications, automation initiatives and drive change management.
• Strong business acumen and financial management skills, including P&L ownership and tax management.
• Proven ability to lead, manage, and develop large, multidisciplinary teams.
• Deep understanding of IT service delivery, operations, and technology trends.
• Experience with strategic planning, product roadmaps, and performance management.
• Familiarity with relevant legal and regulatory compliance, and a solid understanding of the local business environment.
• Post-graduation qualification desirable with IT Certifications like PgMP, COBIT, etc.
• Extensive senior level IT Management experience with a strong track record in IT Portfolio management.
• Previous experience operating in a CIO, IT Director or similar senior level IT leadership capacity.
• Track record working with a global vision across complex multi-site territories. Applicants originating from heavy industry or an industrial asset rich environment would be looked upon favourably.
• Experience of managing or steering large scale, complex programmes and projects.
• Driving change and transformational initiatives and overseeing to successful implementation. Ability to conceptualise, launch and deliver multiple IT programme streams on time, within budget and to business expectation.
• Commercially broad. Able to engage and manage demanding third parties as well as offshore partners. Ability to build credibility and relationships with senior business leaders. First class business engagement and stakeholder management skills essential. Impeccable leadership and communication skills. The ability to persuade and influence will be crucial.