Director - India Staffing Operations

Overview:

TekWissen Group is a workforce management provider throughout India and many other countries in the world.

Position: Director - India Staffing Operations

Location: Bangalore, Karnataka

Job Type: Full Time

Work Type : Onsite

Job Description:

• We are looking for an exceptional Director – India Staffing Operations to build, lead and scale our Bangalore Staffing organization.
• This is not a role to inherit an established team.
• This is a build-from-the-ground-up leadership opportunity.
• The successful leader will be responsible for establishing Bangalore as a high-performing staffing and recruitment hub for TekWissen—building the team, creating the operating culture, developing delivery capabilities, establishing client relationships and scaling the business.
• The individual will be expected to be physically present in the Bangalore office every working day, working closely with leadership, recruiters, clients and the broader organization.
• We are looking for a leader who can simultaneously think like an operator, business builder, client leader and people leader.

The mandate is simple:

• Build the team.
• Build the culture.
• Build the clients.
• Build the delivery engine.
• Build Bangalore.

The Opportunity:

• TekWissen is expanding its India Staffing presence in Bangalore and is looking for a leader who can take ownership of this expansion and turn it into a significant business unit.
• The Director will initially operate with a highly entrepreneurial mindset, personally driving critical activities while simultaneously building the leadership structure required for scale.
• The role will encompass:
• India Staffing Operations
• Recruitment Delivery
• Client Management
• New Business Development
• Team Building
• Workforce Planning
• Process & Quality
• Performance Management
• P&L / Commercial Ownership
• Culture Building
• Bangalore Market Development
• Over time, the leader will build a substantial organization with multiple layers of management and specialized recruitment teams.

Your Mission:

• Build Bangalore into one of TekWissen's strongest India Staffing delivery and growth centers.
• You will be responsible for creating an organization that can:
• Win clients → Build teams → Deliver at scale → Retain clients → Expand accounts → Create sustainable revenue.
• You will not simply manage operations.
• You will build the operation.

Key Responsibilities:

Build the Bangalore Staffing Organization:

• Own the complete organizational build-out from the ground up.
• Develop the Bangalore staffing organizational structure.
• Define initial hiring requirements across recruiters, sourcing, team leaders, managers and support functions.
• Hire and develop the first layer of leadership.
• Build recruitment teams aligned to different staffing verticals.
• Establish clear reporting structures and accountability.
• Develop succession plans as the organization scales.
• Create a high-performance staffing culture.
• The expectation is to evolve the organization from a small initial team into a scalable staffing operation.

Own Staffing Delivery:

• Take complete ownership of recruitment and staffing delivery performance.
• Drive:
• Requirement coverage
• Sourcing
• Candidate submissions
• Interview conversions
• Offers
• Joins
• Time-to-fill
• Quality of hire
• Submission-to-interview ratio
• Interview-to-offer ratio
• Offer-to-join ratio
• Client satisfaction
• Recruiter productivity
• Establish daily, weekly and monthly operating rhythms that create visibility and accountability.

Build a High-Performance Recruitment Engine:

• Create the operating model that allows the Bangalore organization to scale without compromising quality.
• Develop:
• Recruiter productivity frameworks
• Sourcing models
• Skill-based recruitment teams
• Hunting & farming models
• Recruiter specialization
• Talent pools
• Market intelligence
• Candidate pipelines
• Referral programs
• Recruitment analytics
• Delivery dashboards
• Quality governance
• Continuously identify ways to improve productivity through technology, AI, automation, data and process innovation.

Build the Leadership Team:

• The Director will personally recruit and develop the leadership layer required to scale the business.
• Potential leadership structure may include:
• Director – India Staffing
• General Managers / Senior Delivery Managers
• Delivery Managers / Recruitment Managers
• Team Leads
• Recruiters / Sourcers
• The successful candidate will determine the right structure based on business requirements and growth.

Be a Client Builder:

• Although this is primarily an operations leadership role, the successful leader must also be commercially oriented.
• During the initial phase, the Director will personally contribute to winning new clients and expanding the Bangalore business.
• Responsibilities include:
• Identify potential staffing clients in Bangalore and across India.
• Leverage existing industry relationships to open doors.
• Engage CHROs, TA Heads, Procurement leaders and business leaders.
• Participate in client meetings and solution discussions.
• Support proposals and staffing solutions.
• Help convert initial relationships into active staffing programs.
• Expand existing accounts through delivery excellence.
• The expectation is not to become a traditional salesperson.
• Rather:
• Build the business by combining operational credibility with strong client relationships.

Become the Face of Bangalore Staffing:

• This is a highly visible leadership role.
• The Director will represent TekWissen's India Staffing organization in the Bangalore market.
• The leader will:
• Represent TekWissen at staffing and HR forums.
• Build relationships with senior HR and TA leaders.
• Participate in industry events.
• Develop Bangalore's staffing ecosystem.
• Build relationships with local business communities.
• Represent TekWissen with clients, partners and employees.
• Help establish TekWissen as a recognized staffing brand in Bangalore.
• We are looking for someone who naturally becomes a market-facing leader and industry connector.

Own Performance & Operating Metrics:

• Create a data-driven staffing organization.
• Establish dashboards covering:

Delivery

• Open Requirements
• Requirements Covered
• Submissions
• Interviews
• Offers
• Joins
• Time-to-Fill
• Aging Requirements

Productivity

• Recruiter Productivity
• Submission Productivity
• Interview Conversion
• Offer Conversion
• Join Ratio
• Quality Metrics

Business

• Active Clients
• New Clients
• Revenue
• Gross Margin
• Client Growth
• Account Expansion
• Placement Share

People

• Headcount
• Attrition
• Performance
• Hiring Needs
• Training
• Internal Mobility

Build the Culture:

• We are looking for someone who understands that staffing is ultimately a people business.
• The Director will create an environment built around:
• Accountability
• Ownership
• Speed
• Collaboration
• Learning
• Recognition
• Performance
• Transparency
• Innovation
• Build an environment where high performers want to stay, grow and take leadership responsibility.

Develop Talent:

• Create a structured development ecosystem for recruiters and managers.
• This includes:
• Recruitment training
• Client-specific training
• Market intelligence
• Technology training
• AI-enabled recruitment
• Leadership development
• Career paths
• Performance coaching
• Manager development
• The objective is to create leaders from within the organization, not continuously depend on external hiring.

Technology & AI Transformation:

• Build a modern staffing organization.
• Identify opportunities to leverage:
• AI sourcing
• Candidate matching
• Recruitment automation
• ATS intelligence
• Recruitment analytics
• Generative AI
• Automated reporting
• Market intelligence
• Predictive hiring analytics
• The expectation is to continuously ask:
• How can we deliver more with better technology, better data and better people

Client Delivery Excellence:

• Establish strong governance across key accounts.
• Conduct regular client reviews.
• Establish account health metrics.
• Identify delivery risks early.
• Develop improvement plans.
• Ensure SLA adherence.
• Monitor recruiter allocation.
• Build client-specific delivery strategies.
• Drive account expansion opportunities.
• The goal is to move beyond transactional staffing toward strategic client partnerships.

Commercial & P&L Responsibility:

• As the Bangalore business scales, the Director will progressively take ownership of:
• Revenue
• Gross margin
• Headcount economics
• Productivity
• Client profitability
• Delivery costs
• Business growth
• Forecasting
• The leader should understand the economics of staffing and make decisions based on both growth and profitability.

What We Are Looking For:

Must Have:

• 12+ years of experience in India Staffing, Recruitment, RPO or Workforce Solutions.
• Significant leadership experience managing large recruitment/delivery organizations.
• Demonstrated ability to build and scale teams.
• Strong understanding of the Indian staffing market.
• Strong client management capabilities.
• Proven delivery ownership.
• Excellent people leadership skills.
• Strong understanding of staffing metrics and commercial models.
• Ability to operate independently and build a business.
• Willingness to work from the Bangalore office every working day.

The Ideal Candidate:

• A Builder
• You have built teams before—not simply inherited them.
• A Staffing Leader
• You understand recruitment economics, delivery, clients, recruiters and the realities of staffing operations.
• A Client Leader
• You can sit across the table from a CHRO or TA Head and confidently represent TekWissen.
• A People Leader
• You know how to attract, develop, motivate and retain high-performing recruitment professionals.
• A Business Builder
• You understand that operations and business development are connected.
• A Market Leader
• You have relationships and credibility within the Bangalore HR, staffing and recruitment ecosystem.
• A Culture Creator
• You can create the identity, energy and standards of a new office.

What Success Looks Like:

• First 90 Days
• Establish Bangalore operating structure.
• Hire critical leadership and recruitment positions.
• Define delivery processes and KPIs.
• Establish operating dashboards.
• Begin building the client pipeline.
• Establish relationships with key Bangalore market stakeholders.
• Create the initial staffing culture.
• 6 Months
• Establish a stable and productive recruitment organization.
• Build strong client relationships.
• Win initial new staffing accounts.
• Establish predictable delivery performance.
• Build the next layer of recruitment leadership.
• Establish Bangalore as a credible TekWissen staffing hub.
• 12 Months
• Build a significant staffing organization.
• Establish multiple delivery verticals.
• Develop a strong client portfolio.
• Create predictable revenue growth.
• Build a high-performing management layer.
• Establish strong employee engagement and retention.
• Create a scalable operating model for further expansion.

The Leadership Opportunity:

• This role offers an opportunity to build something that will carry your leadership signature.
• You will have the opportunity to shape:
• The team.
• The culture.
• The client base.
• The operating model.
• The leadership structure.
• The Bangalore brand.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.